Functional Consultant - MS Dynamics CRM
First seen by Alion on Nov 5, 2026.
Job Description :
At Synoptek, we think globally and act locally. As the world's first Managed Experience Provider (MxP- ), Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client base to grow and transform their businesses. We are excited to have experienced continuous growth and, in keeping with that momentum, we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, drives growth, and delivers clarity. This is an exciting opportunity for you to be a part of this journey!!
Key Responsibilities :
- Gather, analyze and document business requirements for Microsoft Dynamics 365 CRM implementations.
- Conduct fit-gap analysis to identify gaps between existing business processes and CRM capabilities.
- Configure Dynamics 365 CRM modules based on client requirements.
- Work on functional configuration of Sales, Customer Service and Field Service applications.
- Collaborate with technical and development teams to translate functional requirements into technical solutions.
- Support data migration activities, including data mapping, validation and reconciliation.
- Perform functional testing, integration testing and user acceptance testing (UAT).
- Prepare functional specification documents, test cases, process flows and user documentation.
- Conduct client demonstrations and end-user training sessions.
- Troubleshoot functional issues and coordinate with technical teams for resolution.
- Participate in client meetings, requirement discussions and project status updates.
- Provide post-go-live support and assist with continuous system improvements.
Required Skills & Qualifications :
- 4+ years of experience in Microsoft Dynamics CRM / Dynamics 365 functional consulting.
- Hands-on functional experience with Microsoft Dynamics 365 Sales application.
- Experience working with Dynamics 365 Customer Service and Field Service modules.
- Strong understanding of CRM business processes and functional configurations.
- Experience in requirement gathering, business process mapping and fit-gap analysis.
- Knowledge of data migration, data mapping and validation activities.
- Experience in integration testing and UAT.
- Ability to prepare functional documentation, test scripts and user guides.
- Experience conducting client demos and end-user training.
- Strong communication and stakeholder coordination skills.
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.
Skills
Functional Consultant, MS Dynamics, MS Dynamics 365, CRM, UAT, CRM Implementation