Quality Assurance

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job Description: Quality Assurance Specialist

Position Summary

The Quality Assurance Specialist is responsible for planning, coordinating, and executing quality assurance activities to ensure that SAP solutions, business processes, integrations, and deliverables meet functional, technical, performance, security, and compliance requirements. This role works closely with business stakeholders, SAP functional and technical teams, developers, project managers, and end users throughout the implementation and support lifecycle.

Key Responsibilities

• Develop and maintain the overall SAP testing strategy, test plans, schedules, and quality standards.
• Analyze business requirements, functional specifications, technical designs, and process documentation.
• Create detailed test scenarios, test cases, scripts, and expected results.
• Perform and coordinate:
  • Unit and string testing
  • System integration testing
  • Regression testing
  • User acceptance testing
  • End-to-end business process testing
  • Data migration and validation testing
  • Interface and integration testing
  • Performance and security testing, where applicable
• Execute tests across SAP modules and integrated applications.
• Validate business processes, master data, transactional data, reports, workflows, interfaces, and authorizations.
• Record, prioritize, track, and manage defects through resolution.
• Perform root-cause analysis and coordinate defect resolution with functional and technical teams.
• Prepare test status reports, defect metrics, risk assessments, and quality dashboards.
• Coordinate with business users during UAT and support user acceptance sign-off.
• Ensure testing evidence and documentation comply with project, audit, regulatory, and quality requirements.
• Support cutover, go-live readiness, and post-go-live validation activities.
• Identify opportunities to improve testing processes, automation, reusability, and overall delivery quality.
• Contribute to continuous improvement of QA standards, templates, methodologies, and governance.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• Experience in software quality assurance, SAP testing, business process testing, or test management.
• Knowledge of SAP implementation, enhancement, upgrade, or support projects.
• Understanding of software testing life-cycle processes and defect management.
• Experience creating test cases, test scripts, traceability matrices, and test reports.
• Strong analytical, problem-solving, documentation, and communication skills.
• Ability to work effectively with functional consultants, developers, business users, and project leadership.
• Experience with test management or defect tracking tools such as SAP Cloud ALM, Solution Manager, Jira, Azure DevOps, HP ALM, or Tricentis.

Preferred Qualifications

• Experience with SAP S/4HANA, ECC, SAP Fiori, SAP integrations, or SAP BTP.

• Knowledge of one or more SAP modules, such as:

  • Finance and Controlling - FI/CO
  • Sales and Distribution - SD
  • Materials Management - MM
  • Production Planning - PP
  • Quality Management - QM
  • Warehouse Management or Extended Warehouse Management - WM/EWM

• Experience with automated SAP testing tools such as Tricentis Tosca or Worksoft.

• Familiarity with Agile, Scrum, Waterfall, or SAP Activate methodologies.

• Knowledge of API, web service, IDoc, EDI, middleware, and integration testing.

• Experience with data validation using SQL or SAP reporting tools.

• Relevant certifications in SAP, ISTQB, Agile, or quality management.

Key Competencies

• Test planning and execution
• SAP business-process knowledge
• Defect management and root-cause analysis
• Risk-based testing
• Test automation
• Data and integration validation
• Stakeholder management
• Attention to detail
• Written and verbal communication
• Continuous improvement mindset

Success Measures

• Test execution completed according to the approved schedule.
• High-risk defects identified before production deployment.
• Effective test coverage across critical business processes and integrations.
• Timely defect resolution and retesting.
• Complete and audit-ready testing documentation.
• Successful UAT, cutover, and go-live activities.
• Reduction in production incidents and regression defects.

Source consulted: SAP Careers describes Quality Assurance roles as including software testing, test automation, performance testing, security testing, and process and quality management. The responsibilities above are adapted to an SAP project and consulting context.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.