SAP SD OTC Consultant

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job Summary

Syntax is seeking an experienced SAP SD OTC Consultant to support end-to-end Order-to-Cash transformation initiatives for enterprise clients. In this role, you will help design, configure, and optimize SAP Sales and Distribution processes while partnering with business and technical stakeholders to improve operational efficiency, customer experience, and process automation. This position is ideal for someone who combines strong SAP SD OTC expertise with a forward-looking mindset toward AI-enabled business processes, intelligent automation, and modern delivery practices.

Key Responsibilities

• Lead or support SAP SD OTC solution design, configuration, testing, and deployment activities.
• Analyze current-state business processes and translate requirements into scalable SAP solutions.
• Partner with cross-functional teams to improve order management, pricing, billing, delivery, and customer fulfillment processes.
• Support integration points across SAP modules and connected enterprise systems.
• Participate in incident resolution, root cause analysis, and production support as needed.
• Contribute to business process improvements that enhance efficiency, accuracy, and customer satisfaction.
• Support testing cycles, including unit testing, integration testing, and user acceptance testing.
• Document functional designs, process flows, and solution decisions clearly and consistently.
• Collaborate with stakeholders to identify opportunities for automation, analytics, and AI-enabled enhancements within OTC processes.
• Help evaluate how AI-driven tools can improve order processing, exception handling, forecasting insights, and service responsiveness.
• Ensure deliverables are completed on time, meet quality standards, and align with client expectations.
• Work in a consultative manner to provide practical recommendations and support successful adoption of new solutions.

Required Qualifications

• Strong hands-on experience as an SAP SD OTC Consultant.
• Proven experience supporting end-to-end Order-to-Cash processes in enterprise environments.
• Solid understanding of SAP SD core functionalities, including sales orders, pricing, delivery, billing, and credit management.
• Experience gathering requirements, configuring solutions, and supporting testing and implementation efforts.
• Ability to work effectively with business users, functional teams, and technical teams.
• Strong problem-solving skills with the ability to analyze complex issues and recommend effective solutions.
• Excellent communication, documentation, and stakeholder management skills.
• Experience supporting project lifecycles in consulting, implementation, or managed services environments.
• Familiarity with process improvement concepts, automation opportunities, and data-driven decision-making.
• Comfort working in environments where AI, analytics, or intelligent automation are part of the transformation agenda.

Preferred Qualifications

• Experience with SAP S/4HANA SD and modern OTC process design.
• Exposure to integrated business processes involving finance, supply chain, logistics, or customer service.
• Familiarity with automation tools, workflow optimization, or intelligent process improvement initiatives.
• Experience contributing to AI-enabled transformation programs or digital innovation efforts.
• Knowledge of reporting, analytics, and KPI-driven process management.
• Experience in global, multi-country, or highly regulated enterprise environments.
• An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field preferred.
• SAP certification in SD, S/4HANA, or related functional areas is an advantage.
• Additional certifications in business process management, project delivery, cloud, analytics, or AI-related disciplines are a plus.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.