Forward Deployed Engineer (FDE)
About Us
It's hard to build a reliable system. It's harder to make sure that what you've built is really reliable.
Synthesized is redefining software testing. Our platform automates test data, test cases, and test environments - empowering enterprise teams to ship faster, reduce compliance risks, and modernise QA at scale.
Our products are used by some of the world's leading organizations, such as Deutsche Bank, UBS, the European Commission, and others.
We’re an ambitious VC-backed startup, having just gone through Series A with leading global investors including redalpine, IQ Capital, Seedcamp, and Deutsche Bank. We have ambitious growth plans, and we are keen for you to join us on the journey.
The Role
We are hiring a FDE to help customers successfully deploy, validate, and scale their use of the Synthesized platform.
This role sits at the intersection of Product, Engineering, Solutions, and Customer Delivery. You'll be responsible for helping customers implement our products, troubleshooting technical challenges, leading Proof of Concepts (PoCs) and Proof of Value (PoVs), and ensuring our releases are validated against real-world customer environments before they reach production.
You'll work closely with Product, Engineering, and Solutions teams to bridge the gap between what we build, what we sell, and what our customers need to succeed.
This is a highly hands-on role with significant ownership and visibility across the business.
What You'll Be Doing
Customer Delivery & Technical Support
Act as a trusted technical partner during onboarding, implementation, and adoption
Troubleshoot customer issues and own technical resolution from investigation through to completion
Work directly with customers to understand technical requirements and deployment challenges
Improve customer outcomes by reducing time to value and accelerating successful implementations
Proof of Concepts & Proof of Value
Lead technical PoCs and PoVs from setup through successful completion
Configure environments, datasets, and workflows to demonstrate product value
Partner with Solutions and Sales teams to support deal progression
Ensure technical success criteria are clearly defined and achieved
QA & Release Validation
Build and maintain representative customer environments
Validate releases against real-world customer use cases before deployment
Identify issues early and provide actionable feedback to Product and Engineering teams
Improve confidence and quality in the release process
Internal Enablement & Process Improvement
Capture customer feedback and product insights for Product and Engineering teams
Help create scalable implementation, support, and validation processes
Contribute to technical documentation, playbooks, and knowledge sharing
Support the evolution of our post-sales function as the business grows
About You
Experience in a customer-facing technical role such as Solutions Engineering, Technical Consulting, Implementation Engineering, Support Engineering, or similar
Strong troubleshooting and problem-solving skills
Comfortable working directly with enterprise customers
Experience supporting software deployments, integrations, or technical implementations
Able to communicate effectively with both technical and non-technical stakeholders
Comfortable operating with ambiguity and taking ownership of outcomes
Highly organised with strong attention to detail
Nice To Have
Experience within Software Engineering, QA, Test Automation, or Test Data Management
Experience supporting enterprise software products
Exposure to regulated industries such as Financial Services
Familiarity with cloud infrastructure and modern software delivery practices
What Success Looks Like
Within your first 6-12 months you will:
Become the primary owner of technical post-sales execution for smaller customer engagements
Lead PoCs and PoVs independently
Reduce Product and Engineering interruptions caused by customer support and deployment issues
Establish repeatable release validation processes using representative customer environments
Improve customer implementation success and deployment quality
Help build the foundations of a scalable post-sales function
What We Offer
Competitive salary & meaningful equity
25 days annual leave + celebration days + your birthday off
Work From Anywhere - up to 1 month per year
Hybrid working - a mix of home and our London offices
Learning & development budget
Private medical, dental & vision cover
Regular team socials & offsites
A collaborative, ambitious, and supportive team
Generous family leave policies
Equal Opportunities
We are committed to an inclusive and diverse workplace at Synthesized. Synthesized is an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.