Quality Engineering Specialist

Syntronic Production Services Canada is an Electronic Manufacturing Services provider located in Ottawa’s west end. Committed to our customers’ success, we understand that our people are our greatest asset, and we are always on the lookout for great talent.

We are looking for a Quality Engineer to help design, develop, own, and continuously improve the policies, procedures, standards, and quality controls used across our electronics manufacturing operation. This role goes beyond executing existing quality processes; the successful candidate will be responsible for establishing how quality requirements are defined, documented, measured, and maintained, while taking ownership of the processes they create and the quality issues that fall within their area. Working closely with Production, Engineering, Supply Chain, Planning, customers, and suppliers, the Quality Engineer will drive issues through root cause, corrective action, implementation, and closure while building practical quality systems that improve product consistency, compliance, and customer satisfaction.

What you'll do

• Develop, create, own, and maintain quality policies, procedures, work instructions, inspection criteria, and control plans for manufacturing and quality activities.
• Take ongoing ownership of quality processes after implementation, ensuring they remain effective, practical, current, and aligned with changing production and customer requirements.
• Translate customer requirements, industry standards, engineering specifications, and internal needs into clear quality processes and measurable acceptance criteria.
• Design and improve quality control methods for PCB assemblies, incoming materials, in-process manufacturing, and finished products.
• Develop inspection plans, sampling approaches, quality checkpoints, and documentation requirements appropriate to each product or process.
• Own quality issues from identification through investigation, containment, root cause analysis, corrective action, verification, and closure.
• Lead the development and ongoing management of processes for non-conformances, Material Review Board activities, root cause analysis, corrective and preventive actions, and issue escalation.
• Act as a quality point of ownership for recurring or complex manufacturing issues, coordinating the appropriate teams and ensuring actions are completed effectively.
• Establish methods for measuring product and process quality, including quality metrics, defect trends, recurring failure analysis, and process performance indicators.
• Analyze quality data to identify systemic issues and develop preventive solutions rather than relying only on defect detection.
• Develop and improve internal audit processes and support compliance with IPC-A-610, ISO 9001, and other applicable customer or industry requirements.
• Work with Manufacturing and Engineering teams to identify quality risks during new product introduction, process changes, and production ramp-up.
• Lead structured root cause investigations and ensure corrective actions address the underlying issue and remain effective over time.
• Develop supplier quality requirements and work with Supply Chain and suppliers to resolve quality issues and improve incoming material performance.
• Review engineering drawings, specifications, customer requirements, and manufacturing documentation to ensure quality expectations are clearly defined and achievable.
• Create and maintain quality documentation within the electronic Quality Management System, including procedures, forms, records, inspection criteria, and supporting evidence.
• Support and take ownership of customer quality concerns, audits, corrective action requests, Certificates of Conformance, and other quality-related activities as required.
• Provide technical guidance and training to inspectors, production employees, and other team members on quality standards, procedures, and newly developed processes.
• Drive continuous improvement projects focused on reducing defects, improving process capability, strengthening quality controls, and increasing customer satisfaction.

What you'll need to get the job done

• Diploma or degree in Quality, Manufacturing, Electronics, Engineering, or a related technical discipline, or equivalent practical experience.
• 3+ years of experience in quality assurance, quality engineering, manufacturing quality, or a similar role within a manufacturing environment.
• Hands-on experience creating, owning, or significantly improving quality procedures, standards, inspection methods, control plans, or manufacturing quality processes.
• Strong knowledge of IPC-A-610 and practical experience applying the standard to electronic assemblies. Current IPC-A-610 certification is strongly preferred.
• Experience working with Quality Management Systems and standards such as ISO 9001.
• Experience owning non-conformances, Material Review Board activities, root cause investigations, and corrective or preventive actions through to closure.
• Strong understanding of quality tools and structured problem-solving techniques.
• Experience reviewing manufacturing documentation, engineering drawings, inspection criteria, and product requirements.
• Ability to analyze quality data, identify trends, and develop practical process improvements.
• Strong documentation skills with the ability to create clear procedures, work instructions, standards, and quality records.
• Demonstrated ownership mindset with the ability to take responsibility for quality issues, coordinate corrective actions, and follow through until resolution.
• Strong analytical and problem-solving skills with the ability to work independently and manage multiple priorities.
• Strong communication skills and the ability to work effectively with Production, Engineering, Supply Chain, customers, suppliers, and other stakeholders.

What will make us REALLY love you

• Experience in electronics manufacturing, PCB assembly, or contract manufacturing environments.
• Experience with AS9100 or other regulated manufacturing quality standards.
• Experience with quality tools such as FMEA, SPC, control plans, process capability analysis, or statistical problem solving.
• Experience developing or improving inspection strategies for incoming quality, in-process manufacturing, and finished goods.
• Experience with electronic Quality Management Systems such as ISO Express or similar platforms.
• Experience supporting supplier quality, supplier corrective actions, or supplier development activities.
• Professional quality certification such as ASQ Certified Quality Engineer, Certified Quality Auditor, or Certified Quality Improvement Associate.
• Experience supporting new product introduction, process validation, or manufacturing process qualification.