Product Owner
Company Introduction - T-Systems ICT India Pvt. Ltd. T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work®, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability-empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe’s foremost digital transformation partners, committed to shaping the future of enterprise technology
- Experience - 7-10 Years
- Accountable for maximizing business and customer value delivered through the ServiceNow-based digital shop platform.
- Owns the product backlog, priorities, functional scope, and release objectives.
- Translates customer, business, and operational requirements into a clear product roadmap.
- Combines product management expertise with technical knowledge of ServiceNow, APIs, integrations, data models, and platform architecture.
- Collaborates with stakeholders, architects, developers, testers, operations teams, and external system owners.
- Ensures solutions are feasible, valuable, secure, and aligned with platform strategy.
- Commercial budget ownership is not part of the role.
Key Accountabilities
- Own and continuously maintain the product vision, roadmap, and backlog.
- Prioritize work based on customer value, business goals, technical dependencies, and operational needs.
- Ensure backlog items are refined, understood, and ready for implementation.
- Convert business requirements into functional and non-functional requirements.
- Define acceptance criteria and expected business outcomes.
- Prioritize enhancements, technical enablers, defects, and technical debt.
- Define release scope with the Scrum team and stakeholders.
- Accept completed functionality against agreed quality and acceptance criteria.
- Act as the primary interface between business stakeholders and the Scrum team.
- Manage dependencies with SAP, payment services, and customer data platforms.
- Provide transparency on scope, priorities, risks, dependencies, and delivery progress.
- Support decisions when business requirements conflict with technical or architectural constraints.
- Ensure a seamless customer journey across registration, product selection, checkout, payment, order handling, and self-service.
- Represent product interests during architecture, integration, and release discussions.
- Ensure compliance with regulatory, security, data protection, and operational requirements.
Product & Technical Responsibilities
- Understand technical impacts of product decisions.
- Challenge proposed solutions when required.
- Maintain knowledge of:
- ServiceNow platform capabilities and limitations.
- ServiceNow CSM (Customer Service Management) and ITSM (IT Service Management).
- CSDM (Common Service Data Model) concepts and service-related data structures.
- Enterprise integrations and APIs.
- Digital platform architecture and data models.
- Security, compliance, and operational considerations.
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