Team Coordinator (Accounting )
Company Introduction - T-Systems ICT India Pvt. Ltd. T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work®, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability-empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe’s foremost digital transformation partners, committed to shaping the future of enterprise technology.
Job description, responsibilities and duties:
- Assume operative responsibility and maintain authorization to make decisions on designated topics
- Identify, address, and resolve all deficiencies in service quality and operational performance
- Identify automation measures and process efficiency improvements to optimize workflows
- Solve operative and technical problems and develop effective solutions
- Coordinate daily responsibilities within the team based on daily agenda and priorities
- Conduct training for new team members and refresh training sessions for existing staff
- Prepare and analyze KPI reporting and performance metrics
- Process customer inquiries and requests in a timely and professional manner
- Serve as SPOC for escalations, providing first and second level support for escalated issues
- Coordinate month-end closing activities and ensure accuracy of financial records
- Manage mail and telephone communication with customers as second level support
- Support other projects and transition initiatives as assigned
- Perform internal control system (ICS) controls and compliance reviews
- Perform financial reconciliation and account management to ensure accuracy and completeness
- Maintain detailed documentation and records in accordance with accounting standards and regulatory requirements
- Execute ad-hoc and regular accounting requests and tasks as needed.
Language knowledge: German language - B2
English language - B2
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