Operations Manager (FPS)

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Immediate Opening for Major

$111,000.00 pa

Please upl.oad a current resume

Allied Universal® is hiring a Roving Operations Manager. The Roving Operations Manager (supports contracts by providing operational oversight, compliance assurance, and after-hours leadership across assigned portfolios. The Operations Manager serves as an operational extension of portfolio leadership, with primary responsibility for roving coverage during off-hours and weekends. The position focuses on sites that do not maintain 24/7 operations, ensuring compliance with National Standards of Work (NSOW), Allied Universal policies, and contractual requirements.

RESPONSIBILITIES:

• Ensure staffing, training, certification, and performance levels are maintained in accordance with Standards of Work (SOW), post orders, and Allied Universal policies
• Provide roving operational leadership across customer sites during evenings, weekends, and holidays, with emphasis on non-24/7 locations
• Conduct operational inspections, compliance audits, and readiness assessments during off-hours
• Evaluate/audit Daily Activity Reports, incident reports, patrol logs, SMARTbook/NPSOLP documentation, and other required records for quality assurance
• Identify service gaps, compliance risks, and performance trends; recommend and implement/support corrective actions
• Participate in selection and placement of supervisory/management personnel; design career development and performance improvement plans for implementation as needed
• Provide field coaching and corrective guidance to supervisors and officers as deficiencies are identified
• Serve as after-hours escalation support for operational issues including staffing shortages, incidents, and client concerns
• Coordinate with Portfolio Managers and client stakeholders regarding off-hours incidents or escalations
• Support training and compliance efforts, including firearms qualification coordination, refresher training validation, and certification tracking
• Assist with hiring support activities including onboarding documentation and adjudication readiness for background investigations
• Maintain liaison support with customers representatives during assigned operational windows
• Ensure safeguarding of Sensitive Security Information (SSI), Personally Identifiable Information (PII), and other protected data
• Support special projects, mobilizations, site transitions, and surge operations as assigned

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• United States Citizenship (in order to obtain required government clearance)
• Valid driver’s license
• Post hire, must be able to complete all training requirements and possess all required licenses and certifications
• Minimum of five (5) years of progressively responsible experience in federal protective service, federal security, law enforcement, military, or contract security operations
• Prior supervisory or management experience in a multi-site or portfolio environment
• Working knowledge of National Standards of Work (NSOW)
• Strong operational leadership and decision-making skills, particularly in off-hours environments
• Ability to maintain professional composure during urgent or high-pressure situations
• Excellent oral and written communication skills
• Proficiency with Microsoft Office, web-based systems, and reporting tools
• Ability to handle sensitive information with discretion; utilize rapid and effective judgement in responding to unusual or emergency situations
• Ability to manage multiple priorities independently

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Law enforcement or military leadership background
• Experience supporting federal client audits and inspections
• Experience managing dispersed, unionized, or large-scale workforces
• College degree in Criminal Justice or related protective service related field of study

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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