First seen by Alion on Sep 27, 2026.
Handle daily support tickets from Registration, Nursing, Pharmacy, Laboratory, Radiology, and other hospital departments.
Distribute support coverage across outpatient clinics and inpatient departments, including Emergency.
Provide shift-based support according to the hospital’s operational requirements.
Train new users on the HIS during onboarding and departmental deployment.
Monitor data-entry accuracy and resolve application-related data issues.
Escalate issues requiring System Administration or HIS vendor intervention.
Requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Mandatory: Previous Application Support / IT experience in hospitals or healthcare facilities.
Hands-on experience supporting HIS applications is required.
Good understanding of hospital workflows and clinical departments.
Strong troubleshooting and problem-solving skills.
Good communication skills and ability to work effectively with different hospital departments.
Willingness to work on shifts according to hospital operational requirements.

