Software Engineering Manager

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Job Description

Service Now Discovery Senior Engineer

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bangalore, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

The Opportunity

A ServiceNow Senior Discovery Developer is responsible for leading the implementation, configuration, and optimization of the Discovery process within ServiceNow. Their role focuses on ensuring an accurate and up-to-date Configuration Management Database (CMDB) by automating the identification of IT assets and services across the organization’s infrastructure.

Responsibilities

• Setup and configuration of the ServiceNow Discovery module to identify and map IT infrastructure components, including servers, applications, databases, and network devices.
• Develop and maintain MID Server configurations for executing discovery probes and patterns.
• Ensure discovered data is populated accurately in the Configuration Management Database (CMDB).
• Validate CI (Configuration Item) relationships and dependencies with business services.
• Work collaboratively with CMDB and ITSM teams to align with organizational processes.
• Customize and optimize Discovery patterns and probes for efficient data collection.
• Develop and maintain custom scripts and identifiers to discover non-standard or proprietary IT resources.
• Provide technical leadership to Discovery teams and guide junior developers and administrators.
• Work closely with Operations teams to continuously monitor, maintain, and improve the health, stability, and visibility of Discovery and Service Mapping, ensuring reliable data flow, optimal performance, and accurate CMDB population.
• Customize IRE rules to prevent CI duplication and maintain CMDB accuracy across Discovery, Service Mapping, and integrations.
• Collaborate with stakeholders to design discovery policies that meet business and compliance needs.
• Ensure consistent and reliable data discovery to keep the CMDB accurate and up to date.
• Perform audits and reconciliations of discovered data for compliance.
• Lead troubleshooting efforts for Discovery-related issues, such as network accessibility, authentication, or missing data.
• Identify areas of improvement and optimize Discovery schedules, performance, and resource utilization.
• Document Discovery processes, MID Server architecture, and CI attribute mappings.
• Train team members and end-users on Discovery workflows and best practices.
• Leverage automation to streamline the Discovery process for large-scale IT environments (e.g., cloud assets, hybrid environments).
• Work on extending Discovery capabilities to platforms like AWS, Azure.
• Ensure Discovery integrates seamlessly with other ITOM modules such as Service Mapping, Event Management, and Orchestration.
• Build and optimize service maps for dependencies between applications, IT resources, and business services.
• Engage in discussions with key leaders and architects to strategize Discovery architecture and governance to meet business and IT goals.
• Manage ongoing upgrades and keep the Discovery module aligned with ServiceNow’s latest features.
• Provide support for end-users and IT teams in ITOM-related functionality.
• Write and debug scripts to extend ITOM capabilities as per business needs.
• Build custom APIs or processes when necessary.
• Create and maintain technical documentation for configurations, mappings, and integrations.
• Work with business stake holders, product owners, architects and process owners to align ITOM solutions with business goals and IT service management (ITSM) needs.
• Design, implement, and maintain ServiceNow Service Mapping to create accurate end-to-end visibility of business services, applications, and underlying infrastructure.
• Hands-on experience with all Service Mapping types, including top-down mapping, bottom-up mapping, traffic-based discovery, tag-based mapping, and entry-point-based application modelling, across monolithic, multi-tier, microservices, containerized, and hybrid application architectures.
• Build and optimize application and business service maps, ensuring accurate CI relationships to support impact analysis, Event Management, and Incident/Problem Management use cases.
• Implement and manage Service Mapping integrations using Service Graph Connectors (SGC), including AppDynamics and other APM / monitoring tools, to enrich application dependency data and service context within the CMDB.
• Troubleshoot and continuously improve Service Mapping accuracy and performance, including resolving incomplete maps, missing dependencies, credential issues, pattern failures, and data inconsistencies across Discovery and Service Mapping.

Skills and Qualifications

• Bachelor’s degree (or higher) in Computer Science, Information Technology, or a related field; or equivalent work experience.

• Familiarity with CMDB best practices, CI classes, and data governance.
• Hands-on experience with MID Servers, probes, and patterns.
• Strong scripting capabilities (JavaScript, PowerShell, Python).
• Experience with cloud discovery (e.g., AWS, Azure).
• Experience with Cloud management and Terraform capabilities.
• Experience with other data sources (e.g., Tanium, SCCM, Armis, 1E, Microsoft Intune, etc).
• Experience in discovering OT visibility data sources (e.g. Armis etc).
• Experience with ServiceNow agent (ACC, DEX) based configuration Item discovery.
• Experience with other Service Mapping using SGC (AppDynamics)
• Understanding of network protocols (SNMP, WMI, SSH, etc.) for Discovery.
• Experience in implementing Service Graph Connector, Integration Hubs.
• Familiarity of ServiceNow ITOM AI capabilities (NOW assist, Agentic AI etc.)
• Excellent communication skills with ability to communicate complex technical concepts and align organization on decisions.
• ServiceNow System Administrator certification (required).
• ServiceNow Application Developer certification (preferred).
• ServiceNow Certified Implementation Specialist - Discovery (required).
• ServiceNow Certified Implementation Specialist - Service Mapping (preferred).
• Strong analytical and problem-solving skills.
• Ability to manage priorities and work independently in a fast-paced environment.
• Ability to independently lead troubleshooting calls and provide hands-on support to Operations teams whenever required.

What Takeda Can Offer You

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

Benefits

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs including annual health screening, weekly health sessions for employees.
• Employee Assistance Program
• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• No Meeting Days
• Reimbursements - Home Internet & Mobile Phone
• Employee Referral Program
• Leaves - Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

About ICC in Takeda

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

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