Assistant Manager Workforce Operations

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

- Own the end-to-end workforce management function for on-ground fulfillment teams

- Source, onboard, and manage relationships with local third-party manpower providers, including SLA definition, performance tracking, and penalty enforcement

- Partner with commercial teams to support new partner pitches and conduct regular performance reviews for existing partners

- Enable on-ground supervisors with the right system access, tools, and performance dashboards to effectively manage daily operations

- Manage the picker ecosystem, including system access, logins, and permissions across multiple platforms and portals

- Own workforce budgeting and monthly shopper cost tracking in alignment with the local P&L

- Ensure accurate demand forecasting and optimize shift planning and scheduling to meet service levels efficiently

- Implement, monitor, and enforce SOPs across onboarding, training, performance management, and offboarding processes

- Drive picker performance management across key metrics such as fill rate, efficiency, attendance, and order quality

- Track and enforce picker attendance and uniform compliance (where applicable)

- Investigate, manage, and resolve on-ground workforce issues and disputes raised by partners

- Identify and implement process improvements and automation opportunities to reduce manual effort and optimize operating costs

- Experience in Workforce management (in store or regional scope)

- 2-3 years experience in ecommerce, grocery or retail operations

- Experience in building internal & external partner relationships- Clear communicator with functional teams (commercial, operations, data, logistics)

- Personable and empathic approach to ways of working

- Present complex data in a simple and compelling way to stakeholders; painting a picture of problem, scale/root cause of problem (data) and resolution "- Strong collaborator with the ability to build strong relationships with external partners

- Able to negotiate terms & navigate SLA that suit the overall business

- Confident in influencing external partners & ensuring that business is sustained with adequate manpower