Customer Care Representative with German
Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 8, 2026.
Customer Care Representative with German
We’re looking for an experienced B2B Customer Service / Customer Care / Order Management professional to support German-speaking customers within an international organisation.
Location: Warsaw
What will you do?
- Act as the main point of contact for B2B customers in the German-speaking market
- Process and monitor customer orders in ERP/CRM systems
- Coordinate order fulfilment with Sales, Logistics, Finance and Supply Chain teams
- Manage delivery updates, customer queries and complaints
- Support payment-related issues and maintain accurate customer data
- Identify opportunities to improve processes and customer experience
What are we looking for?
3-5 years of experience in Customer Service, Customer Care, Order Management or a similar role
German - C2
English - C1
Experience with ERP/CRM systems
Experience working in an international environment
Strong organisational and problem-solving skills
Experience in an industrial or manufacturing environment is an advantage. BPO, Shared Services or consulting backgrounds are also welcome.
What’s on offer?
Hybrid model - 4 days in the office / 1 day remote
100% funding for further education
Sponsored language courses & international development opportunities
Employee Stock Purchase Plan
Private healthcare
Lunch card
Comprehensive onboarding & product training
Internal and external career development opportunities