Product Owner

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Volanté is an Enterprise Point-of-Sale company that prides itself on developing leading-edge hospitality technology. What began as a three-person basement project that has developed into an industry-leading POS system with a team of over 100 employees in its Toronto, Ontario-based office. Volanté’spoint-of-sales software has evolved based on customer requests and requirements, and has continuously demonstratedits ability to be flexible, scalable, and reliable in diverse environments. We are looking for a motivated QA Engineer who would work closely with the Engineering and Product teams. With a never-ending thirst for innovation and an increased workload, we’recalling on Toronto’s top tech talent to join the family!

The Position

We are looking for an experienced Product Owner who can turn customer needs and business priorities into intuitive, valuableand deliverable product solutions. You will be the key link between customers, stakeholdersand the product development team, with accountability for product value, backlog priorities, requirements clarityand a strong user experience.

This is an ideal role for someone who combines product ownership expertisewith practical UI/UX capability. You should be comfortable developing user journeys, workflows, wireframesand prototypes in Figma while working closely with R&D teamsfrom discovery through release.

The selected candidate will work out of the Contour Software Karachi/Lahore/Islamabad office, as an extension of the division-based R&D department.

Job Responsibilities

• Partner with R&D and business leadership to define the product vision, strategy, priorities, and roadmap.

• Identify, prioritize, and validateproduct opportunities based on customer needs, business objectives, market insights, product usage patterns, and operational challenges.

• Gather and translate business and customer requirements into clear user stories, acceptance criteria, product specifications, and prioritized backlogs.

• Use AI to accelerate ideation, design exploration, wireframing, prototyping, and iterative. Translate product stories and requirements into intuitive, user-friendly interfaces.

• Conduct product discovery activities to understand customer pain points, validaterequirements, evaluate potential solutions, and identifyopportunities for product improvement.

• Work closely with engineering teams to assess technical feasibility, dependencies, implementation approaches, and delivery timelines.Deliver high-quality design assets and specifications for development handoff.

• Manage and continuously prioritize the product backlog based on business value, customer impact, technical dependencies, and strategic objectives.

• Facilitate and participatein Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, standups, and retrospectives as appropriate.

• Track product development progress, milestones, sprint outcomes, and key delivery metrics while communicating progress, risks, and priorities to stakeholders.

• Serve as a key liaison between customers, business stakeholders, and technical teams to ensure alignment on product requirements and expected outcomes.

• Define product success criteria and monitorproduct performance, customer adoption, usability, and feedback after release.

• Support release planning and coordinate with relevant teams to ensure product changes are ready for production and effectively communicated to customers and internal stakeholders.

• Continuously evaluate opportunities to enhance existing products, improve customer experience, streamline workflows, and deliver greater business value.

Job Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business Administration, Information Systems, Human-Computer Interaction, Designor a relateddiscipline.

• At least 5 years of relevant experience in Product Ownership, Business Analysis, UI/UX Design or a closely related software-product role.

• Demonstrated experience owning or managing a product backlog in an Agile software-developmentenvironment.

• Ability to translate customer and business requirements into epics, user stories, acceptance criteriaand actionable delivery plans.

• Strong understanding of Scrum or Kanban and modern software-development lifecycle practices.

• Must have hands-on experience with Figma AI and Claude Designtools, including prompt-driven concept generation, wireframes, interactive prototypes, design-system application, and refinement of AI-generated outputs.

• Experience collaborating with software developers, QA professionals, and business stakeholders.

• Practical experience with user journeys, workflows, wireframesand interactive prototypes.

• Proficiencyin Figma, including components, styles, reusable patternsand design systems.

• Working knowledge of user-centreddesign, interaction designand usability practices.

• Strong analytical, prioritisation, facilitation, communicationand stakeholder-management skills.

• Ability to make timelydecisions, manage competing prioritiesand work effectively with globally distributed teams.

• Ability to interpret product requirements and translate them into effective UI/UX solutions

• Excellent communication and collaboration skills.

• Self-motivated with the ability to learn new systems, platforms, and technologies related to the position.

Nice to Have

• Experience with enterprise applications, SaaS platforms, Point-of-Sale systems, ERP, CRMor cloud-based products.

• Experience with web and mobile product interfaces, preferably in hospitality, foodservice, retailor payments.

• Experience conducting user interviews, usability testsor prototype-validation sessions.

• Experience using product analytics, adoption dataand customer feedback to inform priorities.

• A relevant Product Owner, Scrum, Agile or product-management certification.

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage - Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.