Technical Writer

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Position

Constellation Payments is currently looking for a Technical Writer to assist in documenting their operating procedures and various product lines. The ideal candidate will also possess strong technical skills and the ability to demonstrate strong verbal and written skills.

Job Responsibilities:

We’re looking for a detail-oriented Technical Writer to create and maintain high-quality documentation that supports our payment products, APIs, integrations, onboarding processes, and internal operational and technical procedures. You’ll work closely with engineers, product managers, QA, compliance, and support teams to translate complex concepts into clear, concise, and helpful content for both technical and non-technical audiences.

• Plan, write, and edit content by interviewing and interacting with technical, operational and subject matter experts
• Write and publish user documentation including SOPs, flows, online help, software guides, and installation and configuration instructions
• Translate complex concepts into plain language
• Capture and create images and videos to integrate with help content
• Edit own and others' work
• Work within the software development lifecycle in an Agile environment
• Learn complex features and translate them into concise but thorough documentation
• Learn the software to ask and determine what needs to be documented
• Prioritize tasks and deliver results on time
• Meet tight deadlines to respond quickly to changing project requirements
• Ensure all content adheres to documentation standards, version control, and compliance requirements (e.g., PCI, SOC).

Job Qualifications and Skills:

• 3-5 years of technical writing editing experience, ideally in Fintech, SaaS, or payment processing
• Excellent command of grammar, spelling, and technical/SOP writing
• Excellent verbal communication skills
• Proficiency in documentation tools like Confluence, Git, Markdown, and a static site generator (e.g., Docusaurus, Hugo)
• Preferred experience writing developer-facing documentation (e.g., APIs, SDKs, integration guides).
• Familiarity with RESTful APIs, JSON, Postman, and tools like Swagger/OpenAPI a bonus
• Advanced knowledge and experience with Microsoft Word, Visio and Adobe Acrobat for publishing user guides, quick start guides, process flows and requirements
• Advanced knowledge of Microsoft Office 365 applications, including Excel, OneDrive, and Teams
• Strong organizational skills, dedication to quality, and attention to detail
• Self-directed and self-motivated

Exciting Benefits we offer:

• Market-leading Salary

• Medical Coverage - Self & Dependents

• Parents Medical Coverage

• Provident Fund

• Employee Performance-based bonuses

• Home Internet Subsidy

• Conveyance Allowance

• Profit Sharing Plan [Tenured Employees Only]

• Life Benefit

• Child Care Facility

• Company Provided Lunch/Dinner

• Professional Development Budget

• Recreational area for in-house games

• Sporadic On-shore training opportunities

• Friendly work environment

• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.