Sales Associate - Retail

As a Sales Associate, you will be the welcoming face of Tandy Leather, responsible for greeting and assisting customers both in-store and over the phone. Your role is crucial in maintaining the store's overall presentation and providing exceptional customer service. We seek individuals who are fun, friendly, outgoing, and hard-working, with a passion for retail, crafting and a desire to help others learn the timeless art of leathercrafting. While previous sales experience is a plus, it is not mandatory. Bring your smile and personality every day! Join Tandy Leather and be part of a team that loves leathercrafting and providing an exceptional customer experience!

JOB TITLE

Retail Sales Associate

REPORTS TO

Store Manager

LOCATION

Store Location

RESPONSIBILITIES

Customer Service and Sales

• Greet customers warmly in person and over the phone, demonstrating excellent customer service in an engaging and professional manner.
• Assist customers in selecting products, answering questions, sharing product knowledge, and recommending Tandy products.
• Use active listening to understand customer needs, make helpful suggestions, and strive to close sales.
• Inform customers when orders are ready for pickup or provide status updates, ensuring they receive their receipts and items.

Store Operations

• Accurately process purchases and returns using the POS system and internal computer systems.
• Help with receiving and stocking merchandise and maintaining inventory accuracy.
• Follow opening/closing procedures, prepare displays/signage, and ensure a clean, organized retail space.
• Create or update customer profile records.
• Alert management to potential security issues.
• Perform other duties as assigned to support store operations.

Leathercrafting & Product Knowledge

Learn product attributes, differentiate between products/features, and demonstrate product functions and purposes to customers.

Show willingness to learn and teach classes to customers, enhancing their knowledge and skills.

QUALIFICATIONS

• Motivated by providing exceptional customer service and driven to achieve retail sales.
• Personable and able to engage with a diverse range of customers.
• A team player who can work efficiently both independently and as part of a team, maintaining self-motivation.
• Adaptable and able to thrive in a fast-paced environment, shifting between multitasking and focused tasks as needed.
• Willing to work varying schedules, including weekends and holidays, based on business needs and seasonality.
• Physical ability to be on the sales floor for extended periods, move and handle merchandise and fixtures, and perform all job functions.
• Committed to following all company guidelines, policies, and procedures.
• Basic computer skills are required.
• Excellent written and verbal communication skills.

PHYSICAL DEMANDS

• Constantly moving and standing for at least two consecutive hours.
• Lifting up to 30 lbs.
• Stooping, kneeling, and crouching.
• Climbing ladders.
• Reaching for items above eye level.
• Involves close vision, color vision, depth perception, and focus adjustment.