Director Product Design - UX/UI

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Director Product Design UX/UI leads the end-to-end digital product design vision across key ecommerce experiences, translating customer insights, business strategy, and brand priorities into high-performing digital experiences.

This role mentors (a player coach) a team of product designers while remaining deeply connected to the work - setting experience strategy, raising the quality bar, establishing scalable design patterns, and partnering closely with Product, Engineering, Research, Analytics, Brand, and business leadership.

The ideal candidate is a strong product design leader who can operate across strategy and execution: someone equally comfortable defining a multi-year experience vision, navigating complex stakeholder environments, mentoring designers, and getting into the details of a critical customer journey.

What You’ll Do

• Lead UX and product design across major ecommerce journeys, including product discovery, search, product detail, shopping, personalization, content, and emerging customer experiences.
• Manage, mentor, and develop a team of product designers, creating clear expectations around craft, ownership, collaboration, and outcomes.
• Set the experience vision for high-priority initiatives and translate broad business opportunities into actionable product and design strategies.
• Partner closely with Product Management and Engineering from problem definition through launch, iteration, and optimization.
• Build strong partnerships with Brand, Creative, Analytics, Research, Marketing, and senior business stakeholders.
• Champion customer-centered decision making through qualitative research, experimentation, behavioral data, and competitive insights.
• Establish a culture of continuous learning and experimentation, using research and testing to validate ideas before and after launch.
• Create and evolve scalable UX patterns and systems that improve consistency while allowing individual brands to maintain their identity.
• Guide designers through complex interaction, information architecture, responsive design, and service-design challenges.
• Develop clear narratives and presentations that communicate customer problems, design rationale, strategic opportunities, and business impact to executive audiences.
• Balance immediate commercial priorities with longer-term improvements to the customer experience.
• Identify opportunities to simplify experiences, introduce new capabilities, and push the organization beyond incremental optimization.
• Work across multiple initiatives simultaneously while helping the team prioritize the highest-impact customer and business problems.

What We’re Looking For

• Significant experience in product design, UX design, or digital experience design, including experience leading designers and complex initiatives.
• Experience designing high-traffic consumer digital products; ecommerce, marketplace, retail, or similarly complex transactional experiences strongly preferred.
• A portfolio demonstrating exceptional interaction design, systems thinking, product strategy, and measurable customer or business impact.
• Strong understanding of responsive web and mobile product design.
• Proven ability to use customer research, analytics, and experimentation to inform product decisions.
• Experience building productive partnerships with Product and Engineering teams.
• Strong communication and storytelling skills, particularly with senior and executive stakeholders.
• Ability to navigate ambiguity, competing priorities, organizational complexity, and differing stakeholder perspectives without losing sight of the customer.
• Strong design judgment and an ability to raise the craft bar across an organization.
• Experience coaching and developing designers across different levels of seniority.

How This Leader Operates

This person should believe that great design is not simply about producing polished interfaces. It is about identifying/understanding the right problems, understanding customer behavior, testing assumptions, simplifying complexity, and creating experiences that produce meaningful outcomes.

They should be comfortable challenging assumptions while remaining collaborative, and should create an environment where designers can do their best work through clear direction, thoughtful critique, evidence, and trust.

Our Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264.

Visit Tapestry, Inc.

Base Pay Range

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.