Product Ops Analyst

Primary function:

Responsible for leading team for business process analysis, product validations and business monitoring. In addition, role requires to work with product/business owners to enhance existing product capabilities and process improvements and drive improvements

Principal duties & responsibilities:

· Gather, review and analyse data to provide answers to questions that will drive decision around improving Transportation Decisions.

· Partner with Product, Data Engineering, Product Engineering team to drive meaningful decisions

· Perform data analysis and research to identify new opportunities to improve overall metrics.

· Analyse underlying trends to identify potential product issues and improvements to the existing product features.

· Test and Monitor new features on production to ensure new features are working as expected.

· Collaborate with product Managers to drive defect management with engineering team to ensure production environment runs without any critical defects

· Support key item/brand launches from fulfilment by participating in preparation activities and ensuring systems don’t have any critical defects.

· Support peak volumes by executing key tasks defined specific for peak season.

Job requirements:

· Graduate in any discipline with 3 to 4 years’ experience.

· End to end understanding Transportation and Supply chain processes.

· Data analysis and reporting skills.

· Knowledge in Microsoft Excel, Word, PowerPoint (or similar) applications required.

· Power BI & Google Cloud Platform will be an added advantage.

· Good organisational, prioritising and problem solving skills and ability to multi-task.

· Excellent communication skills.

Desired requirements:

· SQL skills

· Data analytics

· People management experience.

· Reporting and Dashboarding in looker / Power BI