Documentation & Customer Service Representative

Tarros Hellas SA was established in Piraeus in August 1999. Through its offices in Piraeus, Tarros Hellas offers onshore transportation solutions door to door by land, train and sea for FCL and LCL loads, with weekly departures to and from all the main destinations it represents.

Key Accountabilities:

• Follow up main liner and feeder operators’ services/schedules/ coastal schedules
• Ensure completion of the vessel check list and closure of import or export procedures in the system
• Collect and control bookings & documents received from various sources (customer service, equipment control, transshipment, feedering teams, other line agents)
• Prepare the IMO declaration for the local authorities
• Prepare manifests and issue bill of lading and provide to customers, port authorities & the Line
• Prepare pre-invoice of the shipments
• Make corrections to manifests and telex release
• Filing in local system
• Freight Checking of the manifests via local system, along with offers already filed from Commercial team
• ENS/MRN procedures – Customs Declaration
• Inform all partners involved (clients/ lines/ POL, POD) for extra costs (storages, overdue, idle, demurrages, undelivered, repair costs, cleaning costs) and solve any discrepancies with customers in coordination with sales, agents, accounting, and equipment control dept.
• Send the final booking forecast loading list for local export cargo to CFC
• Contact with Customers for solving upcoming issues regarding their bookings either via e-mail or phone
• Inform customers about container tracking and return of empties
• Provide excellent services to the customers according to corporate values
• Arrange and follow up the procedure of door deliveries, custom clearance for Import and Export cargoes and informing clients of all documents required. Coordinate delivery dates and conditions with clients and truckers
• Follow up vessel allocation by sending forecasts to the trade and in cases needed involve Trade Pricing Dept. for further assistance
• Monitor and follow up re-exports and COD cargoes.
• Reports /statistics requested from the Commercial Manager
• Update records with Line’s Regulations

Απαραίτητα Προσόντα:

• Minimum 2 years’ experience in shipping, preferably in a shipping agency
• Education: bachelor degree, preferably in Business Management or Shipping
• Excellent communication skills (verbal and written) with customer focus
• PC Literacy
• Attention to detail

Παροχές:

• Competitive salary
• Private Health Insurance
• Friendly work environment
• Career development opportunities