Team Leader (Mortgage) | Centris, QC

Tasq • Bachelor's Degree • 23 days ago
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≈ $19k – $54k per year (Estimated)
Location
In office (Quezon City)
Seniority
Staff
Employment
Full-Time
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Tasq

tasq.work • Manila • Quezon City • Cebu City • Davao City • Zamboanga City • 1001-5000 employees

Work Setup: Onsite

Location: Centris, QC

Qualifications:

  • Bachelor’s Degree
  • Overall exp 2 to 4 years of contact center experience (on average) with 1-year minimum experience (on average) in a supervisory role.
  • At least 1 year of banking experience with mortgage background.
  • Must be knowledgeable with - ALM, KYC, loan origination, fraud, reconciliation and underwriting. Property services holistically
  • Excellent communication skills (written and verbal)
  • Strong leadership, coaching, and mentoring abilities
  • Customer service, complaint handling, and escalation management experience
  • Strong analytical, problem-solving, and decision-making skills
  • Fluent/native speaker of the required language
  • Proficient in MS Office and online tools
  • Ability to meet KPIs, drive action plans, and manage stakeholder communications
  • Detail-oriented, adaptable, and able to work in a fast-paced environment
  • Strong interpersonal skills with a collaborative and solution-focused mindset
  • Ability to lead teams, handle escalated calls, and perform under pressure
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