Senior Teleoperations Lead

Tata Group • Manufacturing • Transportation & Logistics • 2 months ago
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≈ $53k – $117k per year (Estimated)
Location
In office (San Mateo)
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Tata Group

The Tata Group is an Indian conglomerate founded in 1868 that spans software services, steel, vehicles, chemicals, power, hospitality, aviation, consumer goods and retail through around thirty listed companies. Its ownership is unusual: the holding company Tata Sons is majority owned by philanthropic trusts, so most of the dividends it receives fund charitable endowments rather than a family fortune. Headquartered in Mumbai, the group includes Tata Consultancy Services, one of the largest technology services firms in the world, alongside Tata Motors, Tata Steel, Air India and Taj Hotels.
tata.com • HQ: Mumbai, India • IT Consulting • Automotive Manufacturing • Transportation & Logistics • Manufacturing • Information Technology • 5000+ employees • Est. 1868

Responsibilities

  • Supervise teleoperation teams across multiple shifts
  • Coordinate robot operations and deployment schedules
  • Monitor operational KPIs and productivity
  • Ensure compliance with safety and quality standards
  • Escalate technical issues and coordinate resolution
  • Train and mentor new teleoperators
  • Support customer-facing robotics deployments
  • Produce operational reports and performance summaries

Requirements

  • Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
  • Experience leading operational teams
  • Strong troubleshooting and decision-making skills
  • Excellent communication and reporting abilities
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