user support technician

TCSI Consulting Ltd · 1 month ago
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Salary
$54k per year
Location
In office (Terrace)
Employment
Full-Time

First seen by Alion on Sep 10, 2026.

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TCSI Consulting Ltd

Your IT : Simple, Secure, Supported.. With over 27 years of experience supporting businesses across Northwest BC and the Greater Vancouver area, we provide reliable, people-focused IT solutions that help small to medium-sized organizations work smarter, not harder.
tcsiconsulting.ca · Terrace · UTC-08:00
Responsibilities Tasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Troubleshoot and resolve technical problems
1 year to less than 2 years
  • College/CEGEP
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