Customer Onboarding Manager - Focus

• Role: Customer Onboarding Manager

• Scope: Teamleader Focus is an all-in-one platform that helps SMEs manage their CRM, invoicing, projects and time tracking in one place. As a Customer Onboarding Manager, you'll guide new customers through the implementation, working closely with business owners and their teams to set up Focus around the way they work.

• Level: Medior

• Location: Ghent, Belgium

• Timing: ASAP

Who are we and why should you care?

Teamleader is a SaaS scale-up born in 2012 in Ghent, Belgium, and part of the Visma Group since 2022. Our mission? To make work easier, not harder, for small and medium-sized businesses.

Here’s what we bring to the table:

• Teamleader Focus: the all-in-one tool that helps small businesses optimise CRM, projects, and invoicing.

We’ve also been growing smarter through strategic acquisitions:

• Teamleader Orbit (2019): helping medium-sized agencies thrive and scale.

• Vectera (2022): powering seamless customer meetings.

• Dexxter (2024): making financial admin a breeze for freelancers.

Curious to learn more about us, our products, and why you’ll love working at Teamleader? Check us out here.

We're looking for a Customer Onboarding Manager to join us on our mission

As a Customer Onboarding Manager for Teamleader Focus, you:

You make sure every new Teamleader Focus customer gets off to a strong start. Onboarding is where we laythe foundation for a positive, productive and long-term relationship.

• You are the go-to person during onboarding of new BE and NL customers through their first months with Teamleader Focus, both one-to-one and in group sessions.

• You run a proactive onboarding rhythm and keep an eye on adoption: you reach out, decide who needs attention, when and why, and every conversation ends with a concrete next step.

• You show customers the value of Teamleader Focus early and bring something they didn't ask for. You translate the customer's way of working today into the way they can work in Teamleader Focus, so the tool fits their business.

• You handle difficult conversations with entrepreneurs and work closely with Sales, Support and Product. You will help shape the product.

• You analyse customer data and spot trends in your portfolio to identify areas for improvement and proactively address potential issues or opportunities.

• You maintain a deep understanding of Teamleader Focus and use AI to work smarter and faster, so you have more time for what matters most: a personal approach to every customer.

Why others chose Teamleader: we're lively, not corporate

We have the energy andboldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives as well as ideas. You’ll have plenty of room to apply your personality, express yourself, and impact our course of action with your insights or ideas.

On top of that, you’ll get:

• An extensive training budget

• A personal tooling budget, to make working from home as comfortable as from our offices.

• Daily budget-friendly in-house prepared lunch and dinner options (only in our Ghent office), as well as Friyays (only in our offices) and numerous sport initiatives!

• Competitive and market-conform salary with compensations and benefits.

• Our long-lasting dedication to employee well-being, just take a look at our career page and Instagram to see how we keep the Team(leader) spirit going

We value diversity

Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we’re committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.

Requirements

What makes you a great fit

• You love to talk with entrepreneurs about their business. You understand how entrepreneurs think and what keeps them up at night.

• You’re bringing first value online is your second nature, you have experience in solving business challenges.

• You have strong verbal and written communication skills with a passion for high quality customer service. You don’t shy away from difficult conversations.

• You have a commercial mindset and know how to run a commercial conversation: qualifying, objection handling,...

• You have a strong interest in handling certain technical issues.

• You stay effective under pressure, keep your calm and empathy when things get busy, and adapt quickly when priorities shift.

• You are fluent in Dutch and English, French is a plus!

Interested? Questions? Get in touch!