Application Support Engineer | Senior

Sobre a vaga

We are looking for a Senior Application Support Engineer to support critical applications within the banking sector, working in a hybrid model in Porto. This role focuses on production stability, infrastructure operations, automation and continuous improvement across sensitive 24/7 environments.

O que vais fazer

• Provide Level 3 support for application and infrastructure environments, including incident analysis, issue resolution, change requests, maintenance and on-call support
• Ensure application and system stability through monitoring, alerting, resilient architecture practices and service level management
• Coordinate technical changes and operations, including application releases, infrastructure changes, server moves and planned maintenance activities
• Commission new application versions in collaboration with development, maintenance, systems, database, operations and network teams
• Participate in problem management, production incident resolution and root cause analysis
• Document application components, technical architecture, operational procedures, supervision needs and recovery instructions
• Manage backup activities and perform regular restore tests to validate data recovery capability
• Monitor application and infrastructure capacity, analyze load patterns and recommend resource allocation or architecture improvements
• Support Disaster Recovery Plan activities, including recurring test scenarios for datacenter, server and network failure situations
• Contribute to technical architecture definition for new applications, ensuring alignment with infrastructure standards and security expectations
• Improve operational tools and procedures through automation, scripting and test scenario optimization

O que é pedido

• Minimum 6 years of experience in Linux infrastructure projects, production engineering or application support environments
• Experience supporting critical production systems with high availability, operational continuity and service level requirements
• Ability to work with infrastructure, development and operations teams in technical project contexts
• Strong problem-solving mindset, ownership and capacity to operate in sensitive and business-critical environments
• Good understanding of secure architecture principles, operational risk and production controls
• Availability to participate in an on-call rotation for non-working hours support, maintenance and incident handling
• Collaborative, structured and solution-oriented approach, with clear communication and documentation practices
• Linux environments
• Shell scripting
• Python
• PowerShell
• Web server and application server environments
• WebSphere to JBoss migration contexts
• SSL certificates
• Reverse proxy
• Load balancing
• Scheduler tools such as Control-M or VTOM
• Monitoring and observability tools such as Zabbix, Grafana or ELK
• Deployment and release tools such as Git, Jenkins, XL Deploy, XL Release, Bitbucket and Artifactory
• Container and platform technologies such as OpenShift and Docker
• Backup and restore testing
• Disaster Recovery Plan execution and testing
• Capacity management and infrastructure resource optimization
• Change management and production release management

Valorizado

• Knowledge of Windows Server environments
• Experience with financial services or banking production environments
• Familiarity with infrastructure security standards and service level frameworks

O que é oferecido

• Private health insurance from day one, with no waiting period and optional family extension
• Confidential mental health support through TEAM 24, including psychological support, content and live sessions from the first day
• Continuous training and certification support to strengthen long-term professional development
• Flexibility whenever the role and project context allow it, supporting sustainable performance and daily balance
• Childcare vouchers and practical family support measures
• Team moments, shared milestones and leadership presence when it matters most
• Opportunities to build capability in information security, quality management and cybersecurity best practices

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.