Senior Delivery Manager

Sobre a vaga

The Senior Delivery Manager manages and optimizes the end-to-end process of software delivery and release management. This strategic leader ensures the smooth delivery of products while managing complexities and risks to minimize disruptions to business operations.

O que vais fazer

• Define and implement release schedules, ensuring that deadlines and business needs are met
• Manage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time
• Oversee the full release lifecycle, from planning and development to deployment and post- release support
• Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact
• Ensure all releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle
• Proactively identify risks and potential bottlenecks in the release process and develop mitigation strategies, providing timely resolutions to minimize disruptions to the business
• Partner with the Delivery Management team and vertical teams to align on and implement release process improvements
• Serve as the main point of contact for all stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support
• Communicate progress, blockers, and risks to stakeholders at all levels, ensuring everyone is informed and aligned
• Provide regular updates on the status of releases and the impact of upcoming changes to business operations
• Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction
• Drive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers real value to end customers
• Establish and track key performance indicators (KPIs) and metrics related to release cycles, such as release frequency, deployment success rates, and post-release defect rates and drive meaningful actions
• Ensure that all changes to production systems are properly documented, tracked, and managed according to best practices
• Oversee version control and configuration management processes to maintain consistency and traceability across releases
• Manage and optimize release management toolkit (e.g., Jira, GitLab, Launch Darkly, etc.) to support an efficient release pipeline
• Identify opportunities for automation in the release process, reducing manual intervention and increasing speed and reliability

O que é pedido

• 7+ years related work experience
• Proven ability to lead and inspire cross-functional teams in complex and fast-paced environments
• Strong collaboration skills to work effectively across multiple teams and departments
• Deep understanding of the software development lifecycle (SDLC), particularly in continuous integration, continuous delivery (CI/CD), and release management
• Strong organizational and time-management skills, with experience in managing multiple releases simultaneously
• Expertise in Agile, Scrum, or other project management methodologies to plan, track, and execute releases efficiently
• Demonstrated track record of proactively surfacing and resolving risks before they escalate, rather than managing issues only as they arise, backed by strong analytical judgment
• Ability to resolve issues under pressure, maintaining a calm and solution-oriented approach with very little guidance
• Excellent communication skills to articulate complex technical concepts to both technical and non-technical stakeholders
• Ability to manage expectations, negotiate timelines, and ensure all parties are aligned on release goals and outcomes
• Connects release and delivery decisions to business and customer outcomes, not just process execution
• Proven experience across both release and delivery management, with the ability to quickly apply that experience to Five9’s environment
• Proven track record of leading a release process improvement or change initiative that measurably reduced risk, defects, or delivery time
• Adaptable and growth-oriented, comfortable operating in a fast-evolving environment
• Bachelor’s degree (or equivalent) in relevant discipline

Valorizado

• Proven track record of building mutually beneficial relationships at all levels
• A focus on metrics-driven improvement, with a proven track record of refining processes and increasing efficiency over time
• Customer focused, action and results orientated with an alignment to our Values

O que é oferecido

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.