Account Manager

TeamSnap is seeking an Account Manager to own strategic relationships with a portfolio of mid-market sports organizations, driving retention, product adoption, and growth. This is a results-driven role built for someone who thrives on managing complex, high-value accounts through a consultative approach - not a high-volume, transactional book of business. Ideal candidates bring strong B2B relationship management skills, a consultative sales approach, and a collaborative mindset that makes the whole team better.

What You'll Do:

• Manage a portfolio of mid-market accounts, establishing strong relationships and hitting retention goals

• Run demos of TeamSnap platforms to show the value of new products or add-ons

• Use account and usage data to drive proactive outreach - building account plans, spotting risk or expansion signals before customers raise them, and communicating results

• Drive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the capabilities that solve them

• Manage your upsell pipeline to hit renewal and expansion targets across your portfolio

• Follow up on marketing-driven campaigns, turning outreach into your portfolio into real engagement - identifying challenges, educating customers, and creating growth opportunities

• Serve as the "Voice of the Customer" internally, escalating product feedback to ensure proper product prioritization

Important Qualities:

• Motivated - you get excited about exceeding retention and growth goals

• Strong business acumen - you understand our customers' goals and operations and how TeamSnap adds value

• A great listener - you can absorb a lot of customer feedback, and know how to turn it into action

• Resourceful - you take initiative but also ask for guidance when needed

• Customer focused - you have compassion and care for the customer experience

• Collaborative - you believe in "we" before "I" and love to celebrate wins together

What Will Set You Up For Success:

• 1-3+ years of experience in Customer Success, Relationship Management, or Account Management, preferably in a SaaS environment

• A proven track record of hitting retention and expansion targets

• Experience managing complex, high-value accounts where relationship depth matters more than volume

• Ability to travel occasionally, including our annual company meeting, periodic sales team meetings, potential trade shows, and client visits

• Sports industry experience (preferred)