Applications Analyst (D365)

If you have:

• A solid understanding of integration and security principles — including APIs, webhooks, Azure Logic Apps, user roles, business units, and field-level security.
• Experience managing technical environments — such as solution deployment, auditing, monitoring, and ensuring reliable data flow across systems.
• An ability to turn ideas into outcomes — translating concepts into actionable steps that deliver tangible results.
• Strong communication and collaboration skills — working closely with internal teams to support custom integration needs.
• A client-focused approach — building trusted relationships and contributing to continuous improvement after go-live.
• Exposure to D365 and Power Platform — hands-on administration, configuration and support of Dynamics 365 Customer Engagement and Power Platform in a production environment.
• Experience deploying solutions through controlled release and deployment pipelines.
• Experience supporting business-critical workflows built using Power Automate.

If you're looking for your “why”, then come and join us at the TEC. We truly believe in the transformational benefits of education and training, and as a result we invest over $3 billion a year in tertiary education and training and seek to lift the aspirations and skill bases of all New Zealanders from ages 7 to 74. A permanent role in our Applications team based at TEC's CBD offices in Wellington.

We can offer you:

• $90,956 - $107,007 + 3.5% KiwiSaver
• Hybrid working available
• Wellington based role/CBD location

He angitūtanga: About the Role

Reporting to our Team Leader Applications, you will be a subject matter expert for D365 by configuring, maintaining, and optimising the platform so it delivers for our people and the communities we serve.

You will, translate them into system solutions and ensure ongoing support once changes are implemented. In this role you will contribute to continuous improvement, exploring ways to make our systems smarter, faster, and more aligned to TEC's goals.

Key responsibilities include:

• Acting as a D365 subject matter expert, guiding the business on processes, configuration, and best practice.
• Providing high-level support and training to users, particularly after new or updated releases.
• Capturing user feedback to inform ongoing development.
• Configuring Dynamics 365 CE to an intermediate to expert level, including form customisations, workflows, Power Automate, and Power Apps.
• Supporting our integration with Genesys Cloud for telephony and digital messaging.
• Supporting application releases and deployment activities across D365 and Power Platform environments
• Maintaining and improving Power Automate workflows supporting business operations

He kōrero mōu: What we are looking for:

The ideal candidate will be someone with solid technical know-how in Dynamics 365 Customer Engagement and the ability to work across integrated systems. You will need to be proactive, adaptable, and a clear communicator, comfortable building relationships with both technical and non-technical stakeholders.

You will have:

• One or more current Microsoft certifications such as PL-200 (Power Platform Functional Consultant) or MB-230 (Dynamics 365 Customer Service Functional Consultant) would be highly regarded.
• PL-400 Microsoft Power Platform Developer would also be advantageous
• Strong technical knowledge of D365 CE, including Plugin Assemblies, Web Resources, and Dataverse customisations.
• Ability to configure D365 CE to an advanced level.
• Problem-solving skills and the ability to communicate with a wide range of people.
• A flexible, approachable nature and a positive attitude to work.
• Demonstrated experience supporting a live Dynamics 365 environment, including troubleshooting, configuration, release management and Power Platform solutions.

While no candidate is expected to meet every requirement, demonstrated Dynamics 365 and Power Platform delivery experience is essential.

Ngā āhuatanga kei a mātou: What's in it for you?

• Three additional (TEC Days) leave days
• Recognition of previous public service which enhances your annual leave, long service leave and severance entitlements (conditions apply).
• A range of benefits including flexible working options, a wellness programme
• A motivated and supportive leader, keen to make the most of your skill set
• Reduced premiums through our Health Insurance Group Scheme
• A focus on Career development and internal opportunities 

At TEC we are committed to supporting a range of flexible working arrangements to help staff manage their work and personal commitments; we expect team members to be in the office at least three days per week to help collaboration.

We expect to appoint someone for this role at a salary within the range of $90,956 - $107,007 + 3.5% KiwiSaver depending on demonstrable skills and experience. We encourage all applicants to apply, even if your expectations are slightly outside this range.

Me pēhea te tuku tono: How to Apply

To view the job description and/or apply for the role, please click Apply for This Job or visit the TEC Careers Portal.

If this sounds like you, please apply now for this great opportunity with your tailored Cover Letter and CV, we welcome your application. For more information or if you have any questions, please contact [email protected]. 

The closing date for this role is 5:00pm, 13 November 2026.

Please note, we will review applications as they come in and may invite successful candidates to interview before the close date. We would encourage early applications as we may withdraw the advertising at any time. 

Applicants must have the ability to obtain and maintain the legal right to work in New Zealand.

Prior to the Tertiary Education Commission confirming any offer of employment, pre-employment checks will be undertaken including criminal conviction history and reference checking as a minimum.

The TEC is an equal opportunity employer and committed to providing a working environment that embraces and values diversity and inclusion. Your unique talents and experience will help us deliver exceptional services to New Zealand. We look forward to your application

Salary range: 90,956 - 107,007