ServiceNow Solution Architect

Role Overview

We are seeking an experienced ServiceNow Solution Architect to lead enterprise solution design, guide delivery teams, and advise customers on platform strategy. The role combines architecture, hands-on technical leadership, stakeholder engagement, and pre-sales support.

Key Responsibilities

• Translate business requirements into scalable, secure, and maintainable ServiceNow solutions.
• Define solution designs, integration patterns, data models, and platform roadmaps.
• Lead discovery workshops and advise customers on platform capabilities and implementation priorities.
• Provide architecture expertise across relevant modules, including ITSM, ITOM, ITAM, CSM, SPM, HRSD, SecOps, and IRM/GRC.
• Architect enterprise integrations using APIs, IntegrationHub, and MID Server.
• Define CMDB, Discovery, Service Mapping, and data governance approaches.
• Guide developers and review designs to promote out-of-the-box functionality, minimize customization, and support future upgrades.
• Oversee security, technical quality, performance, and production readiness.
• Support proposals, RFPs, demonstrations, estimates, and Statements of Work.
• Mentor technical teams and establish reusable architecture standards.

Required Qualifications

• 8+ years of IT or consulting experience, including 5+ years working with ServiceNow.
• Proven experience architecting and delivering complex enterprise ServiceNow implementations.
• Deep expertise in one or more ServiceNow modules and strong knowledge of platform architecture, workflows, security, and integrations.
• Hands-on knowledge of JavaScript, Flow Designer, business rules, scoped applications, REST/SOAP APIs, and access controls.
• Experience with implementations, upgrades, migrations, and technical governance.
• Strong customer-facing communication, workshop facilitation, and technical leadership skills.
• Bachelor's degree in a related field or equivalent professional experience