Applications Analyst - Oncology

Job Description

• Skill Set :

  Application Support 2nd line

• Total Experience :

  7.00 to 10.00 Years

• No of Openings :

  1

• Job Post Date :

  10/09/2026

• Job Expiry Date :

  30/10/2026

• Domain :

  IT

• Location :

  VANCOUVER [United States]

• Job Reference No :

  4106561

Job Summary

Job Title: Applications Analyst - Oncology

Location: WFH USA Washington Vancouver

Years of Experience: 7 10 Years

Salary: $95K-$120K/Annum

Job Summary:

The Application Support Analyst is responsible for providing Level 2 (L2) application support for an assigned portfolio of applications, ensuring service stability, incident resolution, and operational excellence, supports offshore delivery teams, manages application-specific risks and dependencies, and coordinates with L3 teams, vendors, and business stakeholders to ensure effective support delivery.

Key Responsibilities

Application Support & Operations

• Provide L2 support for assigned applications within agreed SLA targets.
• Provide L2 application support for clinical and ancillary clinical systems, ensuring service stability and timely issue resolution.
• Investigate, troubleshoot, and resolve incidents, service requests, and operational issues.
• Perform application health checks, monitoring reviews, and operational validations.
• Coordinate and track issues requiring escalation to L3 teams, infrastructure teams, or vendors.
• Support change, release, deployment, and post-implementation validation activities.
• Participate in on-call support on a rotational basis to ensure timely response to critical incidents and after-hours support needs.

Portfolio Management

• Own and manage the assigned application portfolio.
• Understand application criticality, business impact, dependencies, and support requirements.
• Maintain awareness of application lifecycle, upgrades, known issues, and vendor support status.
• Track recurring issues, technical debt, risks, and improvement opportunities.
• Ensure support documentation and operational knowledge remain current.

Offshore Team Leadership & Guidance

• Provide functional and technical guidance to offshore support resources.
• Review ticket quality, troubleshooting approaches, and resolution effectiveness.
• Ensure adherence to incident, change, and problem management processes.
• Support team onboarding, cross-training, and knowledge-sharing activities.
• Act as the point of contact for application-related operational matters.

Stakeholder & Vendor Coordination

• Coordinate with business users, application owners, SMEs, and vendors.
• Participate in support reviews, operational meetings, and governance discussions.
• Facilitate communication during major incidents and high-priority issues.
• Manage escalation paths and ensure timely resolution of critical issues. ??

Continuous Improvement

• Identify opportunities to improve support processes and operational efficiency.
• Contribute to knowledge base updates and process standardization.
• Support root cause analysis and problem management initiatives.
• Drive reduction of recurring incidents and SME dependency risks.

Required Skills

• Application Support (L2)
• Healthcare domain experience with mandatory knowledge of EMR or clinical systems. Knowledge of hospital business systems will be an added advantage.
• Experience in any of the following application will be an added advantage
• Advanced Sterilization Products
• DataMedia+OR
• Sterile Processing Microsystem
• Surgicount
• Tegris OR Integration
• Aria
• ClearCheck/ClearCalc/AutoContouring Scripts
• DoseLab
• MapCHECK
• Metriq
• MIM Maestro
• MIM Vista
• Nuctrac

• Incident, Service Request, Change & Problem Management
• ITSM Tools (ServiceNow, Remedy, etc.)
• Vendor and Stakeholder Management
• Documentation and Runbook Development
• Offshore Coordination
• Strong Troubleshooting and Analytical Skills

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected].