Field Services Engineer
Confirmed on the employer's own hiring board on Oct 17, 2026. First seen by Alion on Oct 17, 2026.
Job Description
Skill Set :
Field Operations
Total Experience :
6.00 to 12.00 Years
No of Openings :
1
Job Post Date :
04/08/2026
Job Expiry Date :
31/10/2026
Domain :
IT
Location :
VANCOUVER [United States]
Job Reference No :
4099709
Job Summary
Role: Field Services Engineer (Workplace Services)
Job Summary
Responsible for providing onsite and remote End User Computing (EUC) support across PeaceHealth locations. The role supports desktop and mobile devices, hardware and software troubleshooting, IMAC activities (Install, Move, Add, Change), asset management, VIP support, device deployment, incident resolution, and end-user computing services. The engineer works closely with Service Desk, Infrastructure, Applications, and third-party vendors to deliver high-quality IT support services.
Key Responsibilities
- Provide onsite and remote technical support for desktops, laptops, mobile devices, peripherals, printers, and associated software
- Diagnose and resolve hardware, software, operating system, and connectivity issues.
- Perform break/fix support and incident resolution within agreed service levels.
- Support Microsoft Windows endpoints, mobile devices, and end-user computing technologies.
- Execute IMAC activities including installation, relocation, upgrade, replacement, and decommissioning of IT equipment.
- Deploy, configure, image, maintain, and refresh endpoint devices.
- Provide walk-up/Tech Bar support and direct customer assistance.
- Support VIP users and executive staff with priority service requirements.
- Maintain asset inventory, configuration records, and lifecycle management activities.
- Coordinate with Service Desk, Engineering, Infrastructure, and third-party vendors to resolve complex issues.
- Support software installations, upgrades, patching, and application deployments.
- Maintain compliance with security, privacy, and operational policies.
- Provide user training, technical guidance, and documentation as needed.
Required Skills
- End User Computing (EUC) support
- Windows desktop and laptop support
- Microsoft 365 / Office applications
- Device imaging and deployment
- Hardware and software troubleshooting
- Mobile device support
- Printer and peripheral support
- Asset and inventory management
- ServiceNow or ITSM tools
- Incident, Problem, and Change Management
- Customer service and communication skills
Preferred Qualifications
- Associate or Bachelor's degree in Information Technology or equivalent experience.
- Experience supporting healthcare or enterprise environments.
- Industry certifications such as CompTIA A+, Microsoft, ITIL, or equivalent.
The pay range for this role is $60,000 - $70,000* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected].”