Lead Business Analyst

Job Description

• Skill Set :

  ServiceNow ITSM

• Total Experience :

  7.00 to 10.00 Years

• No of Openings :

  1

• Job Post Date :

  19/10/2026

• Job Expiry Date :

  31/12/2026

• Domain :

  IT

• Location :

  PUNE [India]

• Job Reference No :

  4113876

Job Summary

Job Title: Lead Business Analyst ServiceNow

Location: TechM Pune Hinjewadi Plot 1

Years of Experience: 5 7 Years

Job Summary:

We are seeking a highly skilled Lead Business Analyst with extensive experience in ServiceNow ITSM, ITOM, CMDB, CDM, SPM, NowAssist, and Integration Hub. The ideal candidate will play a pivotal role in driving the successful implementation and optimization of ServiceNow solutions, ensuring alignment with business objectives and enhancing operational efficiency.

Responsibilities:

• Lead the analysis and documentation of business requirements for ServiceNow implementations and enhancements.
• Collaborate with stakeholders to identify opportunities for process improvements and automation within the ServiceNow platform.
• Design and configure ServiceNow modules including ITSM, ITOM, CMDB, CDM, SPM, and Integration Hub.
• Facilitate workshops and meetings to gather requirements, present findings, and provide recommendations.
• Develop and maintain project documentation, including business requirement documents, functional specifications, and user stories.
• Act as a liaison between technical teams and business stakeholders to ensure clear communication and understanding of project goals.
• Conduct user acceptance testing (UAT) and support end user training initiatives.
• Monitor project progress and provide regular updates to management and stakeholders.
• Stay current with ServiceNow updates and best practices to ensure optimal use of the platform.

Mandatory Skills:

• Proven experience with ServiceNow ITSM is a deal breaker.
• Strong understanding of ITIL processes and best practices.
• Experience in ServiceNow ITOM, CMDB, CDM, SPM, NowAssist, and Integration Hub.
• Excellent analytical and problem solving skills.
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.

Preferred Skills:

• Experience with Agile methodologies and project management tools.
• Knowledge of scripting languages such as JavaScript or HTML.
• Familiarity with data integration and API management.
• ServiceNow certifications (e.g., Certified Implementation Specialist) are a plus.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• 5 7 years of experience as a Business Analyst, with a focus on ServiceNow solutions.
• Proven track record of successful project delivery in a ServiceNow environment.

If you are a proactive and results driven professional with a passion for leveraging technology to improve business processes, we encourage you to apply for this exciting opportunity.