Lead Network Operations

Job Description

• Skill Set :

  Project Management

• Total Experience :

  2.00 to 5.00 Years

• No of Openings :

  1

• Job Post Date :

  30/10/2026

• Job Expiry Date :

  10/11/2026

• Domain :

  IT

• Location :

  DOHA [Qatar]

• Job Reference No :

  4115837

Job Summary

Job Title: Technical Support Engineer

Location: Ooredoo QAT Doha

Years of Experience: 8 Years

Job Summary:

We are seeking a dedicated and skilled Technical Support Engineer with a strong foundation in Project Management to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support to our clients while effectively managing projects to ensure timely and successful delivery of solutions. This role requires a proactive approach to problem solving and the ability to communicate technical information clearly to both technical and non technical stakeholders.

Responsibilities:

• Provide technical support to clients via phone, email, and in person, addressing inquiries and resolving issues promptly.
• Manage technical projects from initiation to closure, ensuring adherence to timelines, budgets, and quality standards.
• Collaborate with cross functional teams to identify and implement solutions that enhance customer satisfaction.
• Document technical issues and resolutions in a clear and organized manner, contributing to the knowledge base.
• Conduct training sessions for clients and internal teams on product features and best practices.
• Monitor and report on project progress, identifying risks and implementing mitigation strategies as necessary.
• Stay updated on industry trends and emerging technologies to provide informed support and recommendations.

Mandatory Skills:

• Strong Project Management skills, with a proven track record of managing multiple projects simultaneously.
• Excellent problem solving abilities and a customer focused mindset.
• Proficient in technical troubleshooting and support processes.
• Effective communication skills, both verbal and written, with the ability to convey technical concepts to diverse audiences.
• Ability to work independently and as part of a team in a fast paced environment.

Preferred Skills:

• Experience with project management tools and methodologies (e.g., Agile, Scrum).
• Familiarity with networking, software applications, and hardware troubleshooting.
• Knowledge of ITIL framework and best practices in IT service management.
• Experience in customer relationship management (CRM) systems.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8 years of experience in technical support or a related role, with a strong emphasis on project management.
• Relevant certifications in Project Management (e.g., PMP, PRINCE2) are a plus.

If you are a motivated individual with a passion for technology and project management, we invite you to apply for this exciting opportunity to contribute to our team at Ooredoo.