Technical Project Manager

Job Description

• Skill Set :

  IP Voice Protocols SIP/RTP & Call Flows

• Total Experience :

  12.00 to 20.00 Years

• No of Openings :

  1

• Job Post Date :

  24/08/2026

• Job Expiry Date :

  23/10/2026

• Domain :

  IT

• Location :

  HOUSTON [United States]

• Job Reference No :

  4103340

Job Summary

Title: Technical Project Manager

Location: Houston, TX (Onsite)

Key Responsibilities

• Understand requirements for inbound/outbound calling, IVR, ACD, skills-based routing, call queues, transfers, conferencing, voicemail, and call recording.
• Partner with engineering and telecom teams on SIP, SIP trunking, PSTN, WebRTC, SBCs, carrier integrations, and voice infrastructure.
• Drive integrations with CRM, workforce management, customer-data platforms, authentication, and third-party CCaaS systems.
• Define APIs, technical requirements, data flows, and system integrations.
• Improve voice quality, reliability, scalability, call setup time, and latency.
• Partner with AI/ML teams on voice bots, conversational AI, agent assist, speech recognition, and text-to-speech capabilities.
• Establish product metrics and operational KPIs, including containment, transfer rate, call completion, latency, MOS/voice quality, uptime, and customer satisfaction.
• Lead cross-functional execution across engineering, architecture, telecom/carrier operations, security, legal, compliance, and customer-facing teams.
• Drive platform modernization and migration from legacy contact-center infrastructure where applicable.

Required Qualifications

• 10+ years of product management or technical product management experience, preferably in contact center, telephony, communications, SaaS, or enterprise platforms.
• Strong understanding of SIP, RTP, PSTN, IVR, ACD, call routing, DTMF, codecs, SBCs, and telephony architectures.
• Experience with contact-center platforms such as Genesys, NICE, Amazon Connect, Cisco, Five9, Twilio, or similar technologies.
• Experience defining APIs and integrating telephony with enterprise applications/CRM systems.
• Strong understanding of cloud architectures and distributed systems.
• Ability to work effectively with engineers and communicate technical concepts to executive and non-technical stakeholders.
• Experience with Agile product development, road mapping, prioritization, and delivery.

Preferred Qualifications:

• Experience with voice AI, LLMs, conversational AI, ASR, TTS, and real-time voice agents.
• Knowledge of telecom regulatory and compliance requirements such as TCPA, STIR/SHAKEN, PCI, and recording/privacy regulations.
• Experience with cloud providers such as AWS, Azure, or GCP.
• Experience operating high-volume, globally distributed voice systems.

The pay range for this role is $ 130,000 - $140,000* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected].”