Intern, Claims Management (Techcom Insurance)

Job Purpose

Support the Claims Management team in receiving, reviewing, updating, and monitoring insurance claims files to ensure data is processed accurately, completely, and in a timely manner. Participate in customer support activities, claims quality control, and process improvement initiatives to enhance operational efficiency and customer experience.

Key Accountabilities (1)

Claims Processing Support

• Receive, classify, and organize insurance claims documentation.
• Review submitted documents to ensure completeness in accordance with required document checklists.
• Assist in collecting, validating, and updating claim information in the system.
• Monitor claim processing progress and coordinate with relevant stakeholders to obtain additional documents when necessary.
• Ensure accurate and complete data entry of claims records.

Key Accountabilities (2)

Claims Quality Control Support

• Review processed claims data and documents to identify errors, discrepancies, or missing information.
• Assist in tracking operational metrics related to turnaround time and claims quality.
• Record common issues and provide recommendations for process improvements.
• Support the standardization of operational guidelines, forms, and document checklists.

Key Accountabilities (3)

Process Improvement and Digital Transformation Support

• Participate in initiatives to improve claims processing workflows.
• Assist in testing new tools, system functions, or operational enhancements.
• Promote the adoption of technology, AI solutions, and automation tools to improve efficiency and productivity.
• Contribute to the development of user guides, process documentation, and knowledge-sharing activities within the team.

Key Relationships - Direct Manager

Key Relationships - Direct Reports

Key Relationships - Internal Stakeholders

Key Relationships - External Stakeholders

Success Profile - Qualification and Experiences

• Final-year undergraduate student or recent graduate in Insurance, Finance, Economics, Business Administration, or other related disciplines.

• Good command of English, with strong written and verbal communication skills.

• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).