Customer Implementation Engineer

Full-time | On-site in Santa Fe or Buenos Aires, Argentina

Reports to the Go-to-Market team, with a dotted line to the CTO

A customer has signed. Now their finance team needs its approval rules reflected in the platform, their operations team needs to know how to use it, and their property management system needs to exchange data reliably. You'll bring those pieces together, from the first implementation meeting through the pilot and rollout across the customer's portfolio.

Our client builds software that uses generative AI and advanced building modelling to bring real estate and construction data into one platform. Its technology is already used by major US property developers.

What you'll own

• Design the solution with the customer. Work with finance, operations and IT to understand how they manage approvals, budgets, purchase orders, invoices and construction draws. Turn those workflows into a technical implementation plan the customer can sign off on.
• Run the implementation from pilot to portfolio. Configure the platform, load customer data, train users and lead the rollout from the first property to the wider portfolio.
• Deliver property management system integrations. Scope, configure and test integrations with systems such as Yardi, RealPage and Entrata. Update adapters or build MCP or ETL ingestion proxies that connect to the platform's APIs and MCP servers.
• Use AI coding agents in your daily engineering work. Use tools such as Claude Code to build scripts, transform data and create reusable skills that speed up the next implementation.
• Support customers after launch. Help Customer Success resolve technical issues, give Product and Engineering specific examples of gaps you uncover, and keep the Go-to-Market team informed about progress and risks.

What you'll bring

• At least five years of engineering experience, including customer-facing work in B2B SaaS as a Solutions, Implementation or Forward Deployed Engineer.
• Daily hands-on use of AI coding agents, with examples of tools, scripts or integrations you've built with them.
• Practical experience with Python or TypeScript, SQL and APIs.
• The ability to untangle complex business processes, write clear requirements and explain technical decisions to finance, operations and IT stakeholders.
• Native or bilingual Spanish and English at C1 level or above.

Experience with property management systems, accounts payable, general ledger, proptech or construction technology is a plus.

Our client is an equal-opportunity employer.