Resource & Capacity Manager

About Teifi

Teifi Digital, a Shopify Plus Platinum partner, excels in resolving complex e-commerce challenges. We focus on integrating large catalogs, sophisticated data frameworks, and legacy systems into seamless unified commerce and B2B solutions, delivering unparalleled customer experiences. Our skill in deploying Shopify Plus caters to top-tier merchants in manufacturing, parts, distribution, retail, and B2B, ensuring minimal technical debt and maximized e-commerce revenue.

An AI-Forward Workplace

AI is embedded in how we work. Our team regularly uses AI tools to enhance productivity, streamline processes, and deliver better outcomes. Candidates joining us should be comfortable leveraging AI as part of their day-to-day workflow and open to developing their skills as these tools evolve. Familiarity with AI tools is a plus; a willingness to learn and adapt is a must.

As part of our hiring process at Teifi Digital, any offer of employment is conditional upon the successful completion of a background check.

Role Overview

As Resource & Capacity Manager, you will make sure the right people are on the right projects at the right time. You will own staffing and capacity across Teifi's delivery pods, turning the sales pipeline into staffing plans, keeping utilization healthy, and flagging capacity or skill gaps before they become delivery risks. You will work closely with delivery leadership, sales, Finance, and HR, and be the go-to person for who is working on what, now and over the coming quarters. This role reports to the Director of Delivery.

Key Responsibilities

Resource Allocation & Staffing

• Match incoming projects to the right pod based on capacity, skills, and availability
• Manage staffing requests and adjustments across all active pods, ensuring pods are appropriately resourced throughout the engagement lifecycle
• Resolve allocation conflicts across competing projects, escalating to delivery leadership where priorities cannot be reconciled at the operational level
• Partner with delivery leadership to ensure pods are staffed and ready before projects kick off

Capacity Planning, Forecasting & Pipeline Alignment

• Translate the sales pipeline into forward-looking staffing requirements, working from deal timing, scope, and team composition to anticipate resourcing needs
• Maintain a rolling forward-looking view of capacity across all delivery disciplines
• Identify supply and demand gaps before they become delivery risks, giving leadership time to act
• Work with sales and delivery leadership to flag capacity constraints that could affect deal timing or delivery commitments
• Partner with Sales and Finance to align capacity forecasts with revenue projections and ensure the business can commit to incoming pipeline

Utilization Management

• Track utilization across the delivery team by pod, project and by individual
• Monitor bench time and flag underutilization early before it impacts financial performance

Skills Inventory

• Maintain a current and accurate view of skills, certifications, and experience across the delivery team
• Identify capability gaps within pods that could impact delivery quality on certain project types
• Inform hiring and development decisions based on skill gaps across the delivery team
• Match people to pods and projects that align with their growth trajectory and strengths

Operational Reporting

• Own the accuracy of resource allocations in Harvest and Forecast, ensuring data reflects reality at all times
• Provide delivery leadership with regular visibility into utilization, capacity, and allocation status across all active and upcoming engagements
• Flag variances between planned and actual allocations proactively before they affect delivery or financial outcomes

Recruitment Support

• Identify hiring needs based on pipeline demand and utilization trends
• Define role requirements and timing needed to close capacity gaps and feed that information to HR to initiate the recruitment process
• Maintain visibility into open roles and expected start dates to factor into capacity planning

Success Metrics

• Utilization consistently tracked against billable targets with variances identified and addressed proactively
• Bench time kept within target range with underutilization flagged and resolved before it compounds
• Capacity forecast accuracy maintained within an acceptable variance week over week, giving leadership confidence in the forward view

Qualifications

• Experience in resource management, delivery operations, or project coordination at a digital agency or professional services firm
• Experience staffing multidisciplinary delivery teams across roles including PM, Solutions Analyst, Front End Developer, Back End Developer, QA, and Solutions Architect on concurrent projects
• Hands-on experience with Harvest and Forecast or similar capacity planning and time tracking tools
• Solid understanding of utilization, billable targets, and capacity planning with strong spreadsheet and data skills
• Ability to read a sales pipeline and translate deal timing and scope into concrete staffing requirements
• Clear communicator who can navigate competing priorities with project leads and delivery leadership using data rather than opinion
• Highly organized and detail-oriented with a proactive approach to flagging and resolving resourcing issues before they escalate
• Comfortable working in a fast-paced, high-growth agency environment where priorities shift and plans change

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.