Onsite IT Specialist

The IT Specialist provides technical support and maintains IT systems, equipment, and infrastructure at the Van Wert, OH facility and other U.S. locations (Remote). Responsibilities include troubleshooting hardware and software, supporting network connectivity and cybersecurity tools, managing IT assets, deploying equipment, and coordinating with service providers to ensure reliable and secure IT operations.

1. End-User Technical Support / Multi-Site and Remote Support

Troubleshoot hardware, software, and user access issues.

Install and maintain computers, peripherals, Microsoft 365, and business applications.

Meet established Service Desk SLA targets.

-Provide remote technical support to users at other company facilities throughout the United States.

2. IT Infrastructure and Network Support

Perform basic on-site checks of network equipment, connectivity, data center equipment, and UPS systems.

Coordinate network troubleshooting with the Network Team.

Report issues and findings to the IT Manager.

3. Endpoint Management and Cybersecurity

Install, uninstall, and update approved software using designated IT tools.

Assist with endpoint protection activities and follow established security procedures.

Report security alerts and potential incidents to the IT Manager and Cybersecurity Team.

4. Mobile Device Support

Configure and deploy company phones and tablets, including email, applications, and MFA.

Coordinate activations, replacements, and technical issues with the service provider.

Maintain device records and report status to the IT Manager.

5. IT Asset and Equipment Management

Maintain accurate IT equipment inventory and assignment records.

Configure, prepare, and ship equipment to U.S. facilities.

Coordinate replacements, returns, and IT supply replenishment.

6. Printing, Surveillance, and Supporting Systems

Install and troubleshoot printers and scanners.

Perform basic checks of security cameras and supporting equipment.

Coordinate maintenance and repairs for UPS systems and other IT equipment.

7. Vendor and Service Coordination

Coordinate IT service requests with external providers.

Follow up on repairs, maintenance, and unresolved issues.

Report vendor activities and service interruptions to the IT Manager.

8. Documentation and Reporting

Maintain accurate IT tickets, inventory, and service records.

Follow company IT and cybersecurity policies.

Report all activities, incidents, and outstanding issues to the IT Manager.

Travel - Support

-Travel to assigned company locations as required to perform equipment installations, troubleshooting, preventive maintenance, and technical support.

-Assist with site openings, relocations, technology upgrades, and other operational needs requiring on-site IT support.

Business Continuity and Incident Response

-Assist with IT incident response and recovery activities involving network outages, endpoint security alerts, equipment failures, UPS alarms, and other service interruptions.

-Support troubleshooting and recovery procedures to minimize downtime and restore affected IT services.

-Participate in scheduled maintenance activities and operational readiness checks.

-Document significant incidents, corrective actions, and recommendations for preventing recurring issues.

Projects and Infrastructure Improvements

-Participate in IT infrastructure upgrades, equipment refreshes, software deployments, cybersecurity initiatives, and technology improvement projects.

-Assist with new workstation deployments, office or production-area technology installations, network equipment replacements, and facility expansions.

-Support the implementation and testing of new hardware, software, and IT procedures.

-Assist with documenting changes to IT equipment, configurations, and infrastructure.

-Other Assigned Responsibilities

Perform other IT-related duties and support activities consistent with the position's responsibilities, qualifications, and business needs.