Analista de Transformação Digital PL

Tel Telemática · 21 days ago
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Location
In office (Salvador)
Employment
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First seen by Alion on Oct 19, 2026.

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Tel Telemática

Tel Telematica is a telecommunications and digital services company in Bahia. It builds conversational flows for chat and voice bots on platforms such as BLiP and Dialogflow as part of its digital transformation work. The company is headquartered in Salvador, Bahia, Brazil.
HQ: Salvador, Brazil · Conversational AI · IT Consulting & Digital Transformation · Telecom Infrastructure
Área e especialização profissional: Informática, TI, Telecomunicações - Arquitetura de Soluções
Senioridade: Analista
Lugar de trabalho: Salvador, BA
Regime de contratação de tipo Efetivo – CLT
Jornada Período Integral
Ser maior de 18 anos;
Ensino Superior Completo ou Cursando;
Residir em Salvador , Lauro de Freitas e Simões Filho;

Habilidades:
Criar fluxos conversacionais (chat e voz)
Configurar e testar bots em plataformas como BLiP, Dialogflow, IBM Watson, etc.
Garantir a integração com sistemas internos (CRM, ERP, banco de dados).
Projetar e configurar fluxos de URA.
Monitorar o desempenho e ajustar o roteamento de chamadas conforme regras de negócio.
Trabalhar com plataformas como Genesys, Avaya, NLU/ASR integrados, entre outras.
Identificar oportunidades de automação de tarefas repetitivas.
Especificar requisitos técnicos junto à TI.
Validar entregas e acompanhar performance após implantação
Realizar assessment nas operações ativas com foco em automações dos processos e fluxos.
Apresentações soluções construídas para clientes e operação Benefícios: -. Vale Alimentação -. Plano Odontológico -. Parcerias com Faculdades -. Gympass -. Vale Transporte -. Plano de Saúde
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