SOC Lead

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Job Overview: The SOC Lead is a senior member of the Security Operations Center (SOC) team, responsible for overseeing day-to-day operations, guiding SOC analysts, and ensuring effective detection, response, and mitigation of cyber threats. This role involves managing security incidents, optimizing Security Information and Event Management (SIEM) systems, and contributing to the strategic direction of the SOC. The SOC Lead will act as a technical and operational leader, ensuring seamless coordination within the team and alignment with organizational security objectives.

Key Responsibilities:

• Operational Oversight: Supervise daily SOC operations, including monitoring, incident detection, and response activities, ensuring 24/7 coverage and timely resolution of security alerts.
• Incident Management: Lead the investigation, triage, and resolution of security incidents, coordinating with analysts, SIEM engineers, and external teams as needed.
• SIEM Optimization: Oversee the configuration, tuning, and maintenance of SIEM platforms to enhance threat detection and reduce false positives.
• Team Leadership: Mentor and guide SOC analysts and engineers, providing technical direction, training, and performance feedback to improve team capabilities.
• Threat Intelligence Utilization: Integrate and leverage threat intelligence feeds to enhance detection rules, correlation logic, and incident response strategies.
• Process Improvement: Develop, refine, and implement SOC processes, playbooks, and standard operating procedures (SOPs) to ensure consistent and efficient operations.
• Reporting and Metrics: Generate and review reports on incident trends, SIEM performance, and SOC metrics, presenting findings to the SOC Manager and other stakeholders.
• Collaboration: Work closely with other IT and security teams, including network operations, cloud security, and compliance teams, to align SOC activities with organizational goals.
• Automation and Scripting: Promote and support the use of automation tools and scripts (e.g., Python, PowerShell) to streamline repetitive tasks and improve response times.
• Escalation Point: Serve as the primary escalation point for complex incidents, providing expertise and decision-making during high-severity events.
• Training and Development: Facilitate training sessions and knowledge-sharing initiatives to upskill team members and promote certifications

Skills and Qualifications:

• Education: Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or a related field. A Master’s degree or relevant certifications are preferred.
• Experience:
  • 5-8 years of experience in cybersecurity, with at least 2-3 years in a SOC environment and 1-2 years in a leadership or supervisory role.
  • Hands-on experience with SIEM platforms and incident response processes.
  • Prior experience in a Security Operations Center or Managed Security Service Provider (MSSP) environment is highly desirable.
• Technical Skills:
  • Strong knowledge of SIEM architecture, log management, and event correlation.
  • Proficiency in network security tools (e.g., firewalls, IDS/IPS, EDR solutions like CrowdStrike, Carbon Black).
  • Familiarity with cloud security platforms (e.g., AWS, Azure, Google Cloud) and their integration with SOC tools.
  • Scripting skills in Python, PowerShell, or similar languages for automation and process optimization.
  • Understanding of network protocols, TCP/IP, and enterprise security technologies.
  • Strong leadership and mentoring skills to guide and motivate SOC team members.
  • Excellent analytical and problem-solving abilities to address complex security incidents.
  • Effective communication skills for reporting and collaborating with technical and non-technical stakeholders.
  • Ability to perform under pressure and manage multiple priorities in a fast-paced environment.
• Certifications (Preferred):
  • Certified Information Systems Security Professional (CISSP)
  • Certified Ethical Hacker (CEH)
  • CompTIA Security+

• GIAC Security Operations Certified (GSOC)

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.