Solution Architect & platform lead

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program - one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

The Atlassian Solution Architect is responsible for the strategic development, administration, security, maintenance and continuous improvement of the organisation's Atlassian platform, primarily Jira and Confluence. The role owns platform architecture, business process development, integrations, automation, dashboards and reporting, ensuring secure and compliant operation whilst driving digital transformation and operational efficiency.

Essential Skills:

• Demonstrable experience designing, administering and developing enterprise-scale Jira and Confluence environments, including workflow configuration, permissions, schemes and platform governance.

• Proven experience analysing business requirements and translating them into scalable technology solutions that improve business processes, operational efficiency and user experience.

• Strong experience developing and maintaining workflow automation, reporting, dashboards and data visualisation capabilities within the Atlassian ecosystem.

• Experience integrating Jira and Confluence with internal and external applications, databases and business systems through APIs and other integration technologies.

• Sound understanding of information security, access management, data governance and platform compliance, with experience supporting secure or regulated customer environments.

• Experience managing platform lifecycle activities including upgrades, patching, release management, performance optimisation and ongoing platform maintenance.

• Excellent stakeholder management, communication and problem-solving skills, with the ability to work effectively with technical teams, business leaders and end users at all levels of the organisation.

Desirable Skills:

• Atlassian Certified Professional (ACP) certifications or equivalent recognised Atlassian qualifications.
• Experience with Jira Service Management, ScriptRunner, Atlassian Forge, Atlassian Connect or other advanced Atlassian development and customisation tools.
• Knowledge of ITIL, Agile, DevOps or Lean methodologies and experience using Atlassian products to support these frameworks.
• Experience working within government, defence, healthcare or other regulated sectors requiring strong security, governance and compliance controls.
• Experience supporting cloud-based Atlassian platforms with UK data residency requirements and familiarity with relevant security standards such as ISO 27001, Cyber Essentials Plus or NIST.

• Can be based anywhere in the UK however, must hold, or be eligible to obtain, UK Security Check (SC) Clearance. This is a mandatory requirement for appointment to the role.
• The duties and responsibilities outlined in this job description are not exhaustive and may be amended from time to time to meet the changing needs of the business.
• Compliance to ISO27001, ISO9001, ISO22301, ISO14001 and ISO20000 is essential to our business. All personnel are required to complete regular awareness training and must adhere to all company policies for the protection of Telefónica Tech and our customers information.

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.

Be yourself with us, and feel that you belong.

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.

We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.