Netcracker Senior Application Specialist

The Netcracker Application Specialist is responsible for the administration, configuration, and support of the Netcracker OSS/BSS suite, ensuring seamless integration with business processes and delivering continuous improvements in system performance, availability, and functionality. This role serves as a key liaison between technical teams, business users, and external vendors to ensure optimal use and evolution of the Netcracker platform in line with organizational goals.

Key Responsibilities

• Configure, customize, and support Netcracker OSS/BSS modules including Order Management, Inventory Management, Service Fulfillment, and Billing.
• Monitor application health and performance; identify, diagnose, and resolve application-related issues promptly.
• Collaborate with business and IT stakeholders to gather requirements and translate them into technical specifications.
• Participate in system upgrades, patch management, and release deployments, ensuring minimal disruption to operations.
• Support system integration efforts between Netcracker and other enterprise systems (e.g., CRM, ERP, network management tools).
• Analyze and optimize application workflows to improve user experience and operational efficiency.
• Provide Level 2/3 support for incidents and service requests related to the Netcracker platform.
• Work closely with Netcracker vendor support for issue resolution and change requests.
• Develop and maintain technical documentation, standard operating procedures, and user guides.
• Assist in user training and onboarding related to Netcracker systems and tools.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field.
• 3-5 years of hands-on experience supporting or implementing Netcracker OSS/BSS applications.
• Solid understanding of telecom business processes (order to cash, service provisioning, customer lifecycle management).
• Experience with relational databases (Oracle, PostgreSQL), UNIX/Linux environments, and shell scripting.
• Familiarity with integration technologies such as SOAP/REST APIs, XML, and middleware platforms.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Knowledge of ITIL practices and experience using ITSM tools (e.g., ServiceNow, Remedy).
• Experience with network inventory and resource modeling within Netcracker.
• Understanding of DevOps practices and tools (e.g., Jenkins, Git, Ansible) is a plus.
• Excellent communication and collaboration skills across technical and non-technical teams.