Senior Field Application Engineer

Description

Job Summary:

The Senior FAE in the Sales department reports to the Regional Field Application Engineer Director and serves as a technical partner to customers by supporting application development with Telit Cinterion products, while also providing product presentations, pre-sales support, troubleshooting, and structured issue escalation across the design-in and production lifecycle.

This role requires strong wireless and embedded systems knowledge, excellent communication and project management skills, and the ability to manage multiple priorities while working cross-functionally to drive design wins, customer satisfaction, and revenue growth. The position also offers growth opportunities through exposure to cross-functional leadership, customer relationship management, and strategic involvement in new application development and business expansion.

Objectives & Responsibilities:

• Deliver compelling technical and product presentations, demonstrations, and pre-sales support to customers, distributors, and internal sales teams to advance opportunities and support the RFI/RFQ process.
• Drive design win objectives and revenue growth by aligning closely with customers, sales channels, and internal stakeholders to track opportunities, remove technical barriers, and support commercial success.
• Enable customers to develop new wireless applications by providing test scripts, application notes, design guidance, and technical recommendations that accelerate evaluation, design-in, and production readiness.
• Troubleshoot complex field issues through log analysis, tracing, lab validation, and on-site testing, and drive root cause identification in collaboration with R&D, Quality, and support teams.
• Manage structured failure reporting, defect escalation, and follow-up actions by documenting issues clearly, prioritizing customer impact, and coordinating timely solutions or workarounds.
• Build trusted relationships with customer engineering, quality, and management teams, acting as the primary technical interface throughout development, ramp-up, and field support activities.
• Coordinate technical support packages, customer requirements, and internal processing by assessing priorities, routing requests to the appropriate teams, and ensuring clear ownership and execution.
• Conduct on-site customer visits, distributor workshops, and technical training sessions across the assigned region to strengthen partner capability, improve customer satisfaction, and expand business opportunities.
• Collect and share technical trends, market requirements, and regulatory or MNO rule changes in Japan, and provide timely feedback to relevant internal teams to support product planning, customer readiness, and business strategy.
• Other ad-hoc duties as assigned by supervisor.

Requirements

Requirements & Qualifications:

• Bachelor’s or master’s degree in electrical engineering, Computer Engineering, or a related technical discipline.
• 10+ years of experience in the wireless, semiconductor, embedded systems, or IoT industry, including customer-facing technical support, product development, or field application engineering roles.
• 3 - 5 years of Practical experience supporting hardware development of cellular or other wireless technology products, with a strong understanding of customer product development processes and the ability to anticipate technical needs, issues, and support requirements across evaluation, design-in, validation, and production phases.
• Demonstrated project management and escalation management capability, including schedule, risk, cost, and crisis management across multiple customer priorities and timelines.
• Strong knowledge of wireless communication technologies and standards, including WCDMA, LTE, 5G, and 3GPP release evolution, with the ability to support technical discussions on network and product requirements.
• Excellent written and verbal communication and presentation skills in English and Japanese, with a strong customer-oriented mindset and the ability to build relationships across customer, distributor, sales, engineering, and quality teams.
• Knowledge of basic programming languages, or scripting in C, C++ or Python.
• Good understanding, ability to translate customer needs into technical action.
• Ability to manage multiple priorities/timelines. Self-disciplined and proactive personality.
• Willingness to travel as needed.

Preferred Qualifications:

• Knowledge of IoT market trends, vertical applications, and solution requirements across sectors such as security, healthcare, energy, and point-of-sale.
• Understanding hardware and software development processes, manufacturing or factory production environments, and product lifecycle support from development through ramp-up.
• Experience with pre-sales engineering, customer project management, or technical support during RFI/RFQ processes.
• Working experience of Linux or embedded Linux environments, embedded software fundamentals, and basic programming or scripting in C, C++, or Python to support debugging, validation, and customer application troubleshooting.