Internship - Success Architect
about us
Every 10 minutes, 18 million conversations happen between businesses and consumers around the world.
For decades, the consumer side of those conversations sucked: long queues, robotic menus, repeated explanations, and advice that is often unhelpful. Most people today still cannot simply say what their problem is in natural language when communicating with businesses.
AI changes that. For the first time, companies can have natural conversations with customers at massive scale. Every B2C company - from energy providers to telcos to insurers - will use AI agents to talk to their customers. The number of conversations businesses will handle is going to explode in the coming years.
At telli, we are solving the challenges that come with that shift. Today, leading B2C companies like Sky are already using telli to deploy thousands of voice agents to provide their customers with a new experience. But building a first voice agent is easy, getting it to drive real outcomes for customers and businesses is the hard part. telli helps companies build, deploy, and improve consumer-facing AI voice agents at scale. This will become one of the most important software categories of the next decade, and we intend to win it.
We are a small, AI-pilled team that likes to solve hard problems. Be it engineering, product, or GTM - we build, experiment, and move fast, while heavily leveraging the capabilities of AI models. All of us like to challenge ourselves and take real ownership over what we do, all while still staying humble and keeping a low-ego culture.
Check out our principles to see how we work.
about the role
This is the perfect role for someone early in their career (e.g. recent grad) who wants to get deep exposure to how startups operate, work directly with customers, and help scale AI products in the real world.
As a Success Architect Intern, you'll work closely with the founders across both onboarding/agent development and customer success, supporting our team in making customers successful with telli.
You'll help onboard new customers, develop AI agents, support existing accounts, and build the processes that help us scale.
What You'll Do
Customer Ownership & Operations
Support pilot accounts and help customers get live with AI agents
Assist with customer communications, answer questions, and resolve basic issues
Help track agent performance and customer health metrics
Support customer workshops and training sessions
Agent Development
Help build and refine AI agents alongside the team
Support workflow creation for onboarding and pilot management
Work with automation tools (n8n, Zapier) to improve internal efficiency
Document best practices and playbooks
Cross-Functional Collaboration
Help translate customer feedback into insights for product and engineering teams
Support operational tasks that help telli scale
Prepare materials for customer and team meetings
Jump in wherever needed to move projects forward
what makes you a great fit
You really enjoy working with customers and help them succeed
You're tech-savvy (or have a semi-technical background)
You're an excellent communicator in both English and German - especially writing
You've experimented with AI agents or workflows and understand topics like prompt engineering
You're organized, hands-on, and not afraid of unglamorous work
You're early in your career and hungry to learn fast
you may not make a good fit if…
You have a pure business background but never worked with workflows or AI agents
You only like 'strategic' work
You want to work 9-5 or remotely