Care Manager Supervisor

As a Care Manager Supervisor, you will be responsible for supervising program staff. You will provide technical guidance and training to staff related to the contract/program operations. Health management services may include: population health management, practice facilitation, medical/utilization management, case/disease/maternity management and/or quality improvement activities. You will be responsible for monitoring compliance in accordance with client and contract deliverables as well as service/accreditation requirements as applicable.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

What You'll Do:

• Supervises day to day operation of staff to ensure compliance with program protocols, state requirements and URAC accreditation standards as applicable
• Ensures the operations of the contract/program are completed in a timely and satisfactory manner
• Selects, develops, and manages employees to achieve individual, team, and organizational success
• Ensures employee accountability through routine observation, performance measurement, and performance feedback
• Fulfills Telligen’s Management Philosophy that "Managers coach, engage, and support our people to achieve results"
• Performs audits or quality monitoring of staff to provide feedback on strengths and opportunities for improvement
• Develops training protocols for staff and patient education tools to be used for orientation and on-going education, which addresses operating protocols, URAC accreditation and/or state requirements as applicable and workflow processes
• Stays abreast of health care trends and changes

Required Skills and Experience:

• Four-year degree in business or health related field and /or equivalent training and/or experience
• Illinois-licensed RN, OT, LCSW, LCPC, or LMFT with proven ability to lead and support Care Managers through case assignments, Service Plan oversight and approval, clinical consultation, and ongoing performance guidance
• 3-5 years clinical experience required
• 5 years’ experience in leadership role or has demonstrated leadership capabilities
• Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential