Account Manager (TBTC Bundall QLD)

Employment Type

Closing Date

Job Title

Job Summary

Job Description

About the team

Telstra Business - Telstra Business Technology Centers provides IT and business support to Telstra's business customers.

Telstra Business Technology Centres provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers to integrate tailored tech solutions. That means less time troubleshooting tech, and more time taking care of business.

FY27 Is the year of growth and as a team we have a laser sharp focus on four pillars:

• Brilliant people and partnerships
• Customer obsession
• Execution excellence
• Responsible growth and returns

About the role

As an Account Manager, you use your excellent customer service and acquisition skills to deliver against the following responsibilities:

• Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives for the defined portfolio.
• Contribute to implementing the segment and portfolio strategy with a strong emphasis on outbound campaigns to win back and acquire new customers.
• Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.
• Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
• Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
• Meet individual and team sales and performance KPIs with a focus on acquisition metrics.
• Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions.
• Identify areas of improvement and actively embrace change and technology to better support our business customers.

Work Location: 2/22 Crombie Avenue, Bundall QLD 4217 (on-site)

To be successful in the role, you'll bring skills and experience in:

• An excellent communicator with strong interpersonal, engagement and presentation skills who can present to the executives or the willingness to learn these skills
• Strategic thinking with the ability to adapt to change
• Able to make an impact on the TBTCs performance and team engagement and culture.
• Demonstrated commitment to relationship building and working in partnership with key stakeholders is desirable

Skills that will be favored but not essential:

• Understand the business plus and Telstra SMB customer base.
• Understand the day-to-day operations and what to expect in a TBTC
• Sound knowledge of how channels work and a strong understanding of the market
• Experience in Cisco and Microsoft products and solutions.

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

Please attach your CV when applying.

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As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We are aware of the current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment