Senior Internal Communications and Engagement Lead

Employment Type

Closing Date

Job Title

Job Summary

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

And in Telstra Enterprise, we're helping Australia's largest businesses, governments and essential services organisations write their next chapter. Our ambition is to be the sovereign connectivity partner our customers trust deeply - delivering connectivity that performs, protects and adapts as their needs evolve.

Behind that work are thousands of people.

That's where you come in.

Focus of the Role

We're looking for a passionate communicator, storyteller and engagement leader to shape how our people experience Telstra Enterprise.

This isn't a traditional internal communications role.

As the Senior Internal Communications and Engagement Lead , you'll own the employee communications and engagement strategy for Telstra Enterprise, helping employees understand where we're heading, why it matters and the role they play in our success.

You'll work closely with leaders and team members at every level of Telstra Enterprise, from emerging leaders to our most senior (and outstanding) executives, helping them become more effective communicators and storytellers.

You'll create campaigns that cut through, build connection at scale and help strengthen engagement across the business.

We're looking for someone who thinks strategically, executes brilliantly and loves bringing ideas to life. You'll have the freedom to shape this role, bring fresh ideas and leave your mark on how Telstra Enterprise connects with its people.

Whether your background is internal communications, corporate affairs, employee engagement, PR, marketing, journalism, content strategy or change communications, if you're passionate about connecting people through powerful communication, we'd love to hear from you.

What We Offer

We know great talent isn't limited by geography or traditional working patterns. Whether you're based in a capital city, regional Australia or balancing work with family commitments, we think work is what you do - not where and when you do it.

Performance-related pay

Access to thousands of learning programs so you can level-up

Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

What You'll Do

Shape the employee engagement strategy for Telstra Enterprise

You'll lead the development and delivery of our employee communications and engagement approach, using insights, data and employee feedback to strengthen connection, culture and performance.

You'll help leaders understand what matters most to employees and turn those insights into meaningful action.

Create stories people actually want to read

You'll translate complex strategies, transformation programs and business priorities into clear, human and engaging communications.

From executive messages and culture campaigns to videos, events and digital content, you'll find creative ways to help employees connect strategy to action.

Lead campaigns that move the needle

You'll design and deliver high-impact internal engagement campaigns and employee experiences that build understanding, inspire action and strengthen culture. You’ll use data, AI and insights to set specific goals, inform activity and measure impact.

This includes:

• Leadership communications
• Team-wide engagement campaigns
• Town halls and employee events (travel required)
• Change and transformation communications
• Recognition programs
• Employee experience initiatives
• Culture and inclusion campaigns

Partner with senior leaders

You'll work closely with outstanding executives and leaders across Telstra Enterprise, helping them become more effective communicators and storytellers.

You'll provide strategic advice, coaching and communication support for some of our most important business priorities.

Reinvent how we communicate

You'll own and maximise our Telstra Enterprise employee communication channels, finding the best ways to reach, engage and connect people.

You'll also explore how emerging technologies, including AI, can help us create better experiences, stronger engagement and more effective communications.

Work inside the business

This role sits within Telstra Enterprise, giving you the opportunity to shape the employee experience of thousands of people. You’ll also engage with and stay connected to Telstra’s central communications and employee engagement teams, ensuring our Telstra Enterprise activity is well connected with the broader Telstra business.

What success looks like

After 12 months, you've:

• Increased employee understanding of our strategy and priorities.
• Improved engagement across key employee metrics.
• Built trusted relationships with leaders across the business.
• Delivered campaigns and experiences people actually talk about.
• Strengthened connection between employees, leaders and the Telstra Enterprise strategy.
• Support leaders to build meaningful narratives and connections for their teams.
• Created storytelling that helps employees understand not just what we're doing, but why it matters.
• Enhance the effectiveness of communication channels (SharePoint experiences; Viva and other engagement platforms).
• Apply AI-enabled approaches to improve communication effectiveness, employee engagement and operational efficiency.

About You

You might be a deeply experienced communications leader looking for your next challenge. Or you might be an ambitious emerging communications, content or engagement professional ready to step into a role with genuine ownership and visibility.

Your background could be internal communications, employee experience or change leader - it could be in corporate affairs or public relations - or perhaps you’re a content creator, journalist or marketer.

If you've built audiences, led campaigns, created standout content (not just briefed agencies to do it), shaped culture, driven engagement or helped bring strategies to life, we want to hear your story.

You'll bring:

• Experience developing and delivering communication, engagement or change strategies
• Outstanding storytelling, writing and content creation skills
• A track record of creating content and/or campaigns that drive engagement, understanding or behavioural change
• Strong stakeholder management and influencing capability
• Experience partnering with a broad range of people
• A passion for people/employee experience, culture and engagement
• The ability to move comfortably between strategic thinking and hands-on delivery
• Curiosity, creativity and a willingness to try new ideas
• Bonus points for experience running events

If you've done all of this before, fantastic. If not, but you're excited by the opportunity and confident you can make an impact, we'd still love to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment