Senior Software Engineer - Business Service Management

Employment Type

Closing Date

Job Title

Job Summary

Job Description

Key Responsibilities

• Provide technical leadership and engineering support for business-critical applications and services.

• Maintain high levels of application availability, reliability, performance, and security.

• Lead technical investigations, incident resolution, root cause analysis, and problem management activities.

• Support application upgrades, enhancements, integrations, cloud migrations, and lifecycle initiatives.

• Collaborate with business and technology teams to translate business requirements into technical solutions.

• Support change, release, and deployment activities while ensuring operational readiness.

• Drive automation, modernisation, and continuous improvement initiatives across the application portfolio.

• Manage technical risks, compliance requirements, and governance obligations.

• Maintain technical and operational documentation, support models, and service standards.

• Provide mentoring and technical guidance to internal teams and delivery partners.

Key Skills & Experience

• Strong experience supporting and engineering enterprise applications within large and complex environments.

• Extensive knowledge of software development, application support, integration technologies, cloud platforms, and enterprise systems.

• Strong understanding of ITIL practices including Incident, Problem, Change, and Service Management.

• Proven ability to troubleshoot and resolve complex production issues.

• Experience working with vendors, managed service providers, and cross-functional delivery teams.

• Excellent stakeholder management and communication skills.

Domain Expertise

• Strong functional and operational knowledge of TDI and Wholesale business processes, systems, and application ecosystems.

• Deep understanding of the operational workflows, regulatory obligations, service delivery models, and customer impacts associated with Telstra's TDI and Wholesale application landscape.

• Ability to bridge business requirements and technical solutions while providing subject matter expertise across application support, enhancements, governance, and continuous improvement initiatives.

Success Measures

• Improved application stability and service performance.

• Reduced operational risk and incident recurrence.

• Successful delivery of application enhancements and modernisation initiatives.

• Strong governance, compliance, and audit outcomes.

• Effective stakeholder engagement and business alignment.

• Continuous improvement in service quality, operational efficiency, and customer outcomes.