Project Manager

ABOUT TEMENOS

Temenos is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology - on-premises, in the cloud, or as SaaS - to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.

VALUES

Care about transforming the Banking landscape.

Commit to being part of an exciting culture and product evolving within the financial industry.

Collaborate effectively and proactively with teams within or outside Temenos.

Challenge yourself to be ambitious and achieve your individual as well as the company targets.

About Temenos

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

About the Global Delivery Centre (GDC)

The GDC plays a critical role in supporting Temenos’ mission to deliver industry-leading banking software solutions by optimizing the implementation process for our customers. This team is a key part of the Temenos Services organization, responsible for driving efficiency, scalability, and cost-effectiveness in (primarily) global Temenos Transact implementations.

The GDC consists of a talented, diverse team of consultants and engineers who specialize in Temenos software. These personnel deliver a host of well-defined GDC Technical Services.

The technical services delivered by the GDC are well defined, with properly structured estimation models, entry/exit criteria and testing/quality assurance processes.

About the GDC Project Management (PM) Team

The PM team consists of a select group of highly qualified personnel performing the role of a Project Manager for the GDC team.

The PM is responsible for the end-to-end delivery of GDC technical services and/or solutions as needed by clients. The PM bridges project management, client engagement, and operational execution, ensuring that all aspects of a GDC engagement align with business goals and client expectations.

A PM serves as the primary point of contact/interface for the GDC team to Temenos regional services and Product team counterparts internally and for client team stakeholders externally (this includes partners where required).

• A PM ensures that the client’s needs are met, fostering trust and long-term relationships.
• They provide insights for continuous improvement to streamline delivery processes, improving productivity and efficiency.
• A PM strives for successful delivery leading to repeat business, referrals, and upselling opportunities for the GDC.

OPPORTUNITIES

Project/Program Management

Lead teams of diversly skilled GDC personnel through parallelly executed GDC engagements. Understand the defined scope of each engagement to structure proper project plans adhering to engagement goals and agreed timeframes as applicable. Work with the GDC resource management team to ensure that each engagement has the necessary personnel with the right skills to deliver a successful engagement. Foster a collaborative, high-performance culture that motivates the team through difficult situations. Ensure that scope creeps are controlled and accounted through change management processes, schedule and effort variances are to be kept to bare minimum at all times.

Progress Tracking and Reporting

Prepare weekly status report to provide accurate current status snapshots to all stakeholders for each GDC engagement. Ensure that project challenges and risks are properly documented and monitored from the start. Raise timely escalations when needed to unblock critical situations to the correct stakeholders internally and externally. Ensure all information needed to handle inward escalations are collated and made readily available.

Demand Monitoring and Forecasting

A PM must work with regional services teams to create pipeline / forecast and manage demands effectively. Requests to the GDC for delivery of technical and consulting services are properly captured and communicated to the Demand Management function. Projects in pipeline status must be properly accounted for in the bi-weekly demand review and management discussions to ensure proper staffing levels.

Continuous Improvement & Process Optimization

Must use lessons learnt from ongoing engagements to identify opportunities for the continuous improvement function of the GDC to improve process/methodologies/productivity. Contribute to GDC Strategic Initiatives to build new Services for the GDC catalog. Contribute inputs to help eliminate inefficiencies by implementing robust methodologies, processes, and tools that accelerate project timelines and increase overall productivity.

Customer Engagement & Quality Assurance:

Ensure that GDC technical services are delivered with the highest quality standards of quality, while ensuring no schedule or effort variances during execution/delivery. Ensure that GDC deliveries align with customer needs and expectations, this will help foster client trust and build referenceable relationships.

Collaboration

Ensure a conducive environment for GDC personnel on engagements to promote productivity and improve delivery efficiency. Work closely with Regional onshore Temenos Services project managers, and consultants, to continuously align GDC delivery and overall project delivery. Build and maintain good working relationships with Product team stakeholders for efficient coordination and effective communication to deliver solutions to clients.

Facilitate a feedback loop from the GDC to the product team and vice versa based on lessons learned through ongoing engagements.

Conduct GDC outreach programs periodically to ensure that regional services are made aware of GDC delivery capabilities that they can leverage to maximize efficiency.

Skills and Qualifications:

Experience

• Minimum of 14 years of experience in professional services, consulting, or software implementation roles, at least 5 of which are in a project management role
• Strong background in the financial services or banking software industry, preferably with hands-on experience with Temenos Transact or similar enterprise software solutions.
• Proven experience leading offshore and near-shore teams, particularly in driving timebound deliveries in challenging programs.
• Strong delivery background, preferably gained in a project management role for a consulting or engineering organization

Skills & Competencies:

• Strong leadership, people management, and interpersonal skills, with the ability to motivate and inspire diverse, distributed teams.
• Analytical mindset with excellent problem-solving abilities to anticipate challenges and deliver solutions.
• Strong project management skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• The person should have good knowledge on MS Project and should hold an industry standard PM certification (PMP/CPD/Agile).

Education

• Bachelor’s degree in Business, Information Technology, Engineering, or a related field.
• A Master's degree or equivalent experience is a plus.

Personal Attributes:

• A firm delivery mindset, customer focus, commitment to results, and high-quality standards are essential.
• Results-oriented, with a focus on continuous improvement and driving tangible business outcomes.
• Good written and spoken communication skills in English.
• Capable of networking to build good working relationships with stakeholders at all levels internally and externally.

SOME OF OUR BENEFITS include:

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month

• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership

• Family care: 4 weeks of paid family care leave

• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge

• Study leaves: 2 weeks of paid leave each year for study or personal development

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