Contact Center Electronic Visit Verification Support
Confirmed on the employer's own hiring board on Nov 11, 2026. First seen by Alion on Oct 30, 2026. Tempus scores A on the Alion truth index.
The Contact Center Electronic Visit Verification Support position is a phone-based position responsible for supporting Tempus Unlimited Electronic Visit Verification (EVV) program. This involves a broad range of activities through training, implementation, rollout, and ongoing support, requiring system management and communication skills. Assure ongoing compliance with Tempus quality and FI contract requirements.
Bilingual preferred
Call center experience preferred
2-day orientation in Stoughton required if hired in Salem
Monday - Friday, 8:30am - 4:30pm
Full time at 35 hours a week
.Essential Functions
Develop and maintain in-depth expertise related to Tempus EVV solution
Provide 2nd level support for new and existing users of the Tempus EVV program
Investigate software issues and bugs, and conduct dialogue with developers to ensure continued efficiency of EVV solution
Engage in activities as directed to support full life cycle of Tempus EVV program This includes but is not limited to:
Zoom / WebEx and in-person support
Coordination of users, review of data, multi-directional communication
Implementation/Roll-out – training, scheduling, support, multi-directional communication
On-going support – troubleshooting, user support
Respond to emails and communication FMS software
Fast paces high volume call center customer service inbound and outbound
As time allows assist other Tempus unlimited departments
All other related or assigned duties by Supervisor
Open communication with Team LeadsSupervisor and team members
Lease with other departments as necessary
Coordinate with other functions to streamline workflows/ handoffs
Support overall mission and objectives of Tempus Unlimited
Must report all suspected incidents of consumer sexual abuse, physical abuse and neglect to the Disabled Person Protection Commission (D.P.P.C).
Perform other duties as assigned by Supervisor
Competencies
Customer service focus
Ability to learn quickly and readily adapt to change
Ability to work independently while functioning effectively as a team player
Ability to multi-task and complete deadlines.
Team work approach, enthusiasm and a strong desire to succeed!
Experience with Microsoft Suite operating systems
Experience with Excel spreadsheets
Strong interpersonal and analytical skills
Strong written and verbal communication skills
Excellent organizational skills
Self- motivated
Punctuality and dependable
Professional, friendly personality with the ability to maintain confidentiality
Maintain and build positive working relationships
Required Education and Experience
High School acceptable but college preferred
Software and/or technical support
Customer Service
Microsoft Suite
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and scanners.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands and fingers and also must be able to reach with hands and arms. Must be able to lift up to 15 pounds at times.
Travel
Travel may be required for this position.
Other Duties
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.