Back-End Developer

Job Description

Hi there! We’re CyberCare — a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.

Join the CyberCare AI Labs team! We develop unique AI-powered solutions, including chatbots, ticket bots, and multilingual support systems from the ground up. Your contribution could make a big impact, shaping how we solve real-world problems for millions of users worldwide.

What You’ll Do and Learn:

• Design and implement scalable backend systems.
• Develop and maintain APIs and microservices that facilitate communication between AI agents and other system components.
• Lead technical discussions, estimate and plan key milestone deliverables with peers and stakeholders.
• Drive continuous testing, research, and evaluation of user feedback and metrics to improve our products.
• Play an active part in shaping the product, based on what's technically possible.

Requirements

• 3-5+ years of experience building backend systems using languages such as Python, Go or .NET.
• Experience with modern backend frameworks such as FastAPI, Gin or ASP.NET).
• Strong understanding of microservices architecture and system design principles.
• Solid knowledge of CI/CD, design patterns, and clean code practices.
• Proven track record of building highly scalable, secure, and reliable systems from the ground up.
• Expertise with SQL and databases, Docker, Kubernetes, messaging queues, key-value stores, logging, and monitoring solutions.

Nice to have

• Experience with chatbots, NLP, and ML is a strong plus.

Company offers

• Lots of freedom and ownership while developing amazing AI solutions for better customer experience.
• Office in a great location + option to work from home twice a week.
• Option to work from abroad for up to 30 days per year.
• Health insurance + fitness perks.
• Daily snacks to keep you fueled, plus fresh pastries every Friday.
• Regular team-building events to connect with your colleagues.
• Access to internal online courses, Tesonet training programs, a library of books, and all the resources you need to reach your full potential.