Customer Engineer | Mid-Senior

Job Description

Join the AI revolution. We’re building an all-in-one AI platform to help teams do their best work and automate every routine task you can think of. We’re looking for problem-solvers to turn powerful AI into an easy, no-code tool for teams everywhere. We’re now hiring a Customer Engineer to strengthen the technical side of our team. This role is ideal for engineers who enjoy solving real-world problems directly with customers. You will work closely with the Product and Engineering teams, supporting customer-facing initiatives - from discovery and prototyping to onboarding and feedback loops. Your goal will be to ensure technical clarity, credibility, and success across the customer journey.

• Act as the technical counterpart to enterprise customers - helping to understand requirements, define solutions, and map them to our product capabilities.
• Support technical discovery, solution design, and architecture discussions in collaboration with Sales and Product.
• Deliver hands-on product demonstrations, technical evaluations, and proofs of concept (PoCs). Translate complex customer needs into product configurations or implementation approaches.
• Act as a feedback bridge between the field and our Engineering team - reporting product gaps, technical blockers, and usability issues.
• Ensure smooth onboarding by assisting with integrations, APIs, and infrastructure alignment.
• Maintain relationships with technical stakeholders on the customer side, including engineering and IT/security teams.
• Develop and maintain internal documentation, reusable code snippets, and solution templates.
• Contribute to internal knowledge sharing on customer use cases, deployment patterns, and implementation lessons learned.

Requirements

• 3-5+ years of experience in a client-facing, process-oriented technical role - e.g., business analyst, solutions/implementation consultant, or technical project coordinator - ideally within a software development, IT consulting, or SaaS company.
• Understanding of APIs and integration concepts, comfortable reading API documentation, testing endpoints, and explaining integration patterns to both technical and non-technical audiences.
• Strong process and systems thinking - comfortable mapping complex, cross-functional workflows and spotting where automation or AI can simplify them.
• Exposure to AI/ML systems and tooling - either through implementation or integration work.
• Experience delivering technical PoCs, proof-of-value projects, or integration pilots with enterprise clients.
• Strong troubleshooting and systems thinking abilities - comfortable navigating complex IT and data environments.
• Clear communicator, able to articulate technical topics to both internal and external teams.
• Comfortable working in a high-velocity environment with frequent cross-functional collaboration.
• Fluency in English (written and spoken); additional languages are a plus.
• Willingness to occasionally travel for customer sessions or events.

Company offers

• Professional growth. Internal and external events, online training, conferences, books - everything you need to reach your full potential.
• Health benefits. Private health insurance, online & on-site workouts (LT) / online workouts & sports access card (PL), consultations - to feel and be your best.
• Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts - and it's on us.
• More free time. Stay with us and additional vacation days will be added to your calendar.
• Additional paid leave. Additional days are covered by us in cases of illness or special occasions.
• Flexibility. Flexible working time arrangement.